Let’s Clear the ‘Paper Jam’


We’re guessing you’ve never said, “I love creating contracts,” or “I’m excited to get going on my expense report.” We all hate the inconvenience, clutter, drudgery and anxiety of working with, storing, organizing and transacting anything to do with documents.  It’s paperwork … a necessary evil.

Today we released new research that explores the depths of document dysfunction and why people tolerate backwards ways of communicating in their personal and professional lives. Dubbed “The Paper Jam: Why Documents Are Dragging Us Down,” the report features insights from more than 5,000 office workers across the U.S., U.K., Germany, France and Australia. Here are some of the top findings:

  • Workers are fed up! An overwhelming majority (83%) feel their success and ability to be productive at work are slowed down by outdated ways of working with documents, and 61% of professionals (69% in the US) would change jobs solely for the sake of dramatically less paperwork.
  • Real work is suffering because of document tasks. The research findings show that steps associated with document-related tasks are more than a source of frustration: they’re a bottleneck to getting real work done. Fifty-five percent of office workers (61% in US) feel mundane and inefficient processes distract them from more important tasks, and 49% of professionals (56% in US) believe these inefficiencies stop them from doing their best work
  • Documents are behind the times. Respondents say that accessing important information from anywhere is a priority, whether for work (65%) or personal use (60%). However, people report only 6% of their documents are stored in the cloud. Moreover, respondents say that 64% of their photos are digital and the majority of music is digital (57%), but only 41% of their documents are available and accessible in digital format.
  • Despite it all, we rely on documents and paper. People report feeling uncomfortable with the idea of having digital-only copies of important personal (55%) and work (40%) documents and 50% of respondents believe they will still be reliant on paper at work five years from now.

Based on these findings, it is clear workers are paying a heavy toll for antiquated business processes. But does it affect business? An IDC study released today called “The Document Disconnect,” results show that disconnected systems and processes are also impacting revenue and productivity.

There’s got to be a way to end document drudgery and we’re working to find it! Today we launched Adobe Document Cloud, providing modern way to manage critical documents at home, in the office and across devices. See what Kevin Lynch, senior vice president of Document Services and Acrobat, had to say.

For more information about Paper Jam: Why Documents Are Dragging Us Down report, check out the full report or see the infographic and animation below.


Posted on 03-16-2015

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