Telefónica Maximizes HR & Recruitment with eSign services

Adobe SignCustomer Showcase

Since 1924, Telefónica has been one of the largest telecommunications companies in the world. They are a leader in digital technologies, constantly seeking efficiency through innovation and digitalization. “At its core, continuous improvement is a grassroots program,” says Niamh Hoey, continuous improvement lead of Telefónica’s European People Services Center. “We actively support improvements taken directly from advisors who know the processes the best.”

At Telefónica U.K., the HR team dealt with a high volume of employee onboarding requests. Rather than increasing headcount, the team looked to streamline processes to reduce cycle and lead times. The team decided to implement an electronic signature solution. When evaluating services, Telefónica took their employees needs into account as well. “We needed a solution that complied with strict security and privacy requirements, without requiring signers to purchase additional software,” said Hoey. “With eSign services in Adobe Document Cloud, we gain intuitive workflows with the professionalism and reliability that comes from a trusted brand like Adobe.”

The impact of e-signatures became evident from the start. “We saw the impact of eSign services in Adobe Document Cloud right away,” shared Hoey. “In less than four months, we reduced the average time for onboarding cases from more than nine days to just over one day.”

The HR team members are now empowered to work more efficiently. Much less time is spent tracking down paperwork or attempting to contact personnel, because Adobe Document Cloud streamlines these processes. The switch to digital contracts automates workflows and improves experiences.

“eSign services in Adobe Document Cloud make a strong first impression on recruits, many of whom are familiar with the latest technologies,” said Hoey. “The students who take part in our graduate placement program specifically praised the ease of signing contracts via a mobile device.”

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Adobe Sign, Customer Showcase

Posted on 10-21-2015


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