Archive for May, 2011

Update on Flash Player 10.3 and IE9 issues

Thanks to everyone who has provided information on their system and driver versions. This has helped us work on identifying a fix for the SWF rendering issue.  This bug was exposed due to some changes we made to blocklist certain incompatible drivers from using hardware acceleration in Flash Player.

We have a pre-release build ready for testing, which is available in the updated technote.

We have confirmed this fixes the SWF rendering in the wrong location on the machines where we have reproduced the problem. As there are many configurations and driver combinations that we don’t have in our testing lab, your feedback is important to ensure we have a good resolution. If your system has this issue, please download the pre-release and let us know either through the bug or on the forums if it resolves the issue. Make sure you re-enable IE9 hardware acceleration when you try the player.

The issue where the SWF rendering problem re-appears after exiting full screen mode now seems to occur sporadically, so please report your system information if you still experience this problem with the pre-release build. We are working with Microsoft to determine the cause of the full screen issue.

If you encounter any new issues please also report these, along with your feedback, through the Adobe Flash Player Bug Management System. Please review the instructions on this page for details on generating the information we’ll need for further investigation.

Update 5.25.2011 Folks that still see the top-left SWF issue, please verify that your installation was successful by selecting right click on SWF content and viewing the version in the “About Flash Player…” menu item or go here.

Update 5.26.2011 We will be releasing an update next week to address both issues (top-left and in/out full screen). We also continue to follow up on reports that the pre-release build doesn’t resolve the problem on some computers. The dxdiag info is very helpful, and also please post the URL where you are experiencing these problems.

Update 5.31.11 Flash Player 10.3.181.16 has been released and is available on adobe.com and through the auto-update notification. It addresses the Intel HD graphics and Internet Explorer 9 issue.

Reported issues with Flash Player 10.3 and Internet Explorer 9

We are tracking and actively investigating the issues reported with Flash Player 10.3 and Internet Explorer 9. Users are reporting that SWF content is being displayed in the upper left corner of the screen. We want to give those of who are encountering these issues an update.

First, we apologize to everyone affected — we know you count on Flash Player as an integral component of the web and we strive for high quality and performance in each release.  We are actively looking into the root cause and best fix for this issue, and many thanks to those of you who have submitted the necessary information via email and our online bug database which has given us the solid leads we are pursuing.

Flash Player 10 and later can use your system’s graphics hardware to accelerate video decoding, and can also accelerate video presentation on some sites. Starting with Flash Player 10.2, Flash Player also takes advantage of hardware accelerated graphics in Internet Explorer 9, utilizing hardware rendering surfaces to improve graphics performance.

The reports for Flash Player 10.3 indicate that systems with Intel HD Graphics adapters running Internet Explorer 9 are the systems being impacted by this particular bug.  However, if you are encountering this issue and have a different configuration we’d love to hear from you.  Please review the instructions on this page for details on generating the information we’ll need for further investigation.

There are a few workarounds that you can do on your end until this issue is resolved:

  1. On some systems, you may be able to resolve this issue by updating the Intel HD Graphics drivers .  It has been reported that driver versions 8.15.10.2361 and above do not exhibit this bug.  Unfortunately, some systems might require updates directly from your system manufacturer.  We’re working with system manufacturers to make sure they include the latest drivers in future releases.
  2. You can disable hardware acceleration in Internet Explorer 9 using the instructions on this page .  Please note that you should re-enable hardware acceleration once this problem has been resolved to enjoy the full benefits of hardware acceleration.

We will continue provide updates as new information becomes available.

5.19.2011 Update: Thanks for those of you that provided feedback on making this available on Adobe.com. We just posted it as a technote: http://kb2.adobe.com/cps/904/cpsid_90416.html. We are working on a hotfix release for this issue.

5.24.2011 Update: We have posted a build with a fix for this issue for testing in the technote above. See this update for more details.

Adobe Flash Player 10.3 for desktop and Android devices now available (including Android 3.1 support)

We’re excited to announce that Flash Player 10.3 is now available for Android, Linux, MacOS, and Windows. Flash Player 10.3 improves stability, enhances security and user privacy protection, and provides new desktop video and audio capabilities for enterprises and developers. Intrepid developers can also check out a set of new bleeding-edge technologies in the Flash Player Incubator program on Adobe Labs. On the device side, with the rollout of Android 3.1 users of Honeycomb tablets like the Motorola XOOM will experience performance improvements introduced in Flash Player 10.2. For more information on how Google’s update to Honeycomb improves the experience of content designed for Flash Player, visit the Flash Platform blog.

New features in Flash Player 10.3 include:

  • Media measurement (desktop only) – Measuring video usage just got easier. Using Adobe® SiteCatalyst® with Flash Player 10.3, developers can implement video analytics for websites with as little as two lines of code for the first time. Media Measurement for Flash Player allows companies to get real-time, aggregated reporting of how their video content is distributed, what their audience reach is, and how much video is played. Mobile support will be available in an upcoming release.
  • Acoustic echo cancellation (desktop only) – With Flash Player 10.3, developers can create real-time online collaboration experiences with high-quality audio for telephony, in-game voice chat, and group conferencing applications. Developers can take advantage of acoustic echo cancellation, noise suppression, voice activity detection, and automatic compensation for various microphone input levels. End users will be able to experience higher quality audio facilitating smoother conversation flow, without using a headset.
  • Enhanced privacy protection – Flash Player 10.3 enables local storage clearing within browsers’ privacy settings and streamlines the controls of the Flash Player privacy, security and storage settings within the local control panel of desktop OSes.
  • Security enhancements including the support of auto-update notification for MacOS – See the Security Bulletin APSB11-12 for more details.

For more information on the new features and a list of bug fixes, see Flash Player 10.3 release notes.

The Flash Player Incubator is also being updated today, highlighting new technologies and APIs that will provide further enhancements for performance, security, as well as support video and Customer Experience Management (CEM) solutions. See detailed feature descriptions on Adobe Labs, let us know what you think on the Incubator forum or report bugs.

Finally, we now have an official name for one of our first Incubator technologies — the project formerly known by the code name “Molehill” will be called Stage 3D.  Stage 3D is a new method/model of 2D and 3D rendering developed by Adobe and is supported with a new Stage3D API.  The Stage3D API is a set of low-level GPU-accelerated APIs enabling advanced 2D and 3D capabilities across multiple screens and devices (desktop, mobile and TV). These new low-level APIs will provide 2D and 3D engine developers the flexibility to leverage GPU hardware acceleration for significant performance gains. The excitement and community response has been amazing. Stage 3D (code name “Molehill”) was also recently honored by Computer Graphics World following the Game Developers Conference as a recipient of its Silver Edge Awards, a designation presented to companies whose product represents the best of show at the industry’s leading conferences and exhibitions. From Computer Graphics World’s April 2011 print edition, its editors noted, “Using the new 3D APIs in Adobe Flash Player and AIR will make it possible to deliver sophisticated 3D experiences across almost every computer and device connected to the Internet.”

We hope you enjoy the improved performance and new features in Flash Player 10.3 on desktop and Android devices, and please continue to provide us feedback on the capabilities we’re demonstrating in the Incubator.