We are tracking and actively investigating the issues reported with Flash Player 10.3 and Internet Explorer 9. Users are reporting that SWF content is being displayed in the upper left corner of the screen. We want to give those of who are encountering these issues an update.
First, we apologize to everyone affected — we know you count on Flash Player as an integral component of the web and we strive for high quality and performance in each release. We are actively looking into the root cause and best fix for this issue, and many thanks to those of you who have submitted the necessary information via email and our online bug database which has given us the solid leads we are pursuing.
Flash Player 10 and later can use your system’s graphics hardware to accelerate video decoding, and can also accelerate video presentation on some sites. Starting with Flash Player 10.2, Flash Player also takes advantage of hardware accelerated graphics in Internet Explorer 9, utilizing hardware rendering surfaces to improve graphics performance.
The reports for Flash Player 10.3 indicate that systems with Intel HD Graphics adapters running Internet Explorer 9 are the systems being impacted by this particular bug. However, if you are encountering this issue and have a different configuration we’d love to hear from you. Please review the instructions on this page for details on generating the information we’ll need for further investigation.
There are a few workarounds that you can do on your end until this issue is resolved:
- On some systems, you may be able to resolve this issue by updating the Intel HD Graphics drivers . It has been reported that driver versions 184.108.40.2061 and above do not exhibit this bug. Unfortunately, some systems might require updates directly from your system manufacturer. We’re working with system manufacturers to make sure they include the latest drivers in future releases.
- You can disable hardware acceleration in Internet Explorer 9 using the instructions on this page . Please note that you should re-enable hardware acceleration once this problem has been resolved to enjoy the full benefits of hardware acceleration.
We will continue provide updates as new information becomes available.
5.19.2011 Update: Thanks for those of you that provided feedback on making this available on Adobe.com. We just posted it as a technote: http://kb2.adobe.com/cps/904/cpsid_90416.html. We are working on a hotfix release for this issue.
5.24.2011 Update: We have posted a build with a fix for this issue for testing in the technote above. See this update for more details.