by Julieanne Kost

 Comments (113)

Created

November 20, 2013

Photographers, here’s your chance to get Photoshop CC and Lightroom 5 and your own customizable Behance ProSite to host your online portfolio – all for $9.99 per month! Yes, that’s correct, from today until 9am PST on December 2, 2013, you can sign up for this offer – and you do not have to have owned a previous version of Photoshop to qualify. You will need to commit to a one-year plan. Click here for additional information.

COMMENTS

  • By Leon Backland - 10:15 AM on November 20, 2013  

    Please confirm, do you or do you not have to have owned a previous version of Photoshop to qualify.

    This post states, “…you do not have to have owned a previous version of Photoshop to qualify.”

    However the “Click here…” link takes you to a page with a FAQ link, which states,

    “This offer is available to customers who own a previous commercial version of Photoshop or Photoshop Extended, version CS3 or later (CS3.x, CS4, CS5.x, or CS6). Suites and volume licenses do not qualify. Requires an annual commitment with monthly billing. Available for purchase through December 31, 2013 from Adobe.com only.”

    • By Julieanne Kost - 12:27 PM on November 20, 2013  

      For this offer you do not need to have owned a previous version of Photoshop to qualify. I believe that the link has been updated.

      • By Jeffrey Tranberry - 1:52 PM on November 20, 2013  

        That’s correct. Some of the links were rolling our slower than others (for different geographies, etc).

  • By Mikael Johansson - 1:23 PM on November 20, 2013  

    This looks really good, but the terms state that the second year will cost more. Any idea how much?

    Regards,
    Mikael J.

    • By Jeffrey Tranberry - 1:51 PM on November 20, 2013  

      Hi Mikael, $9.99 is *the* price – not a first year promo – so the price won’t go up to $19.99 after a year. All the memberships carry that disclaimer because we can’t say the price won’t ever go up in the future to account for things like inflation. We also can’t say the price won’t go down in the future either. For example, Lightroom’s price was cut in half between Lightroom 3 and 4 – and Photoshop’s price has gone both up and down over its 23 year history.

  • By Robert Searle - 1:26 PM on November 20, 2013  

    can you downgrade from an existing photoshop single creative app to this offer.

    • By Jeffrey Tranberry - 1:48 PM on November 20, 2013  

      Yes. I’ll make a request for someone to contact you to facilitate that.

  • By Carl Hensley - 2:19 PM on November 20, 2013  

    Will upgrades remain the same price? i.e. When Lightroom 6 is out and Photoshop CS 7 comes out it will still be $9.99?

    • By Jeffrey Tranberry - 3:07 PM on November 20, 2013  

      Yes. You will receive future updates as part of your ongoing membership.

  • By Przemysław - 5:13 PM on November 20, 2013  

    I’d love to see in your tutorials how to set up crop marks with bleed in Lightroom. I don’t know if it’s possible and if not, that would be a great feature! At least setting up bleed would be great.

  • By Hanna - 10:24 PM on November 20, 2013  

    If I after the first year don’t want to subscribe any more, can I still keep the version I own now of CS5?

  • By Kim Brun - 5:32 AM on November 21, 2013  

    What will the price be after December 2nd? If the price will not rise after the first year, how much will it rise on December 3rd?

  • By Anne Parsons - 6:16 AM on November 21, 2013  

    I pay $30.00 monthly for Photoshop CC – will someone also contact me to decrease my subscription to the new special rate?

    • By Julieanne Kost - 8:22 AM on November 21, 2013  

      Anne, If you contact customer support they will be able to go over the options with you.

  • By Brian - 6:53 AM on November 21, 2013  

    Could you give us more information about the Behance ProSite website feature? Is there an additional fee from Behance for hosting or publishing our new website after we’ve designed it?
    Thanks!

  • By Julie - 11:11 AM on November 21, 2013  

    What is the difference between this offer and the ongoing offer for those of us who own a previous version of CS? I thought the $9.99/mo price was fixed forever on the offer for those that own a previous version?

    • By Julieanne Kost - 12:14 PM on November 21, 2013  

      The difference is that this is a limited time offer for those who do not have a copy of Photoshop CS3 or newer.
      For both offers, Photoshop. $9.99 is *the* price – not a first year promo – so the price won’t go up to $19.99 after a year. All the memberships carry that disclaimer because we can’t say the price won’t ever go up in the future to account for things like inflation. We also can’t say the price won’t go down in the future either. For example, Lightroom’s price was cut in half between Lightroom 3 and 4 – and Photoshop’s price has gone both up and down over its 23 year history.

  • By Rosemarie Weir - 12:50 PM on November 21, 2013  

    What is the install procedure if Lr 5.2 is currently installed as well as CS6?
    My Lightroom 5.2 has an upgrade license number from 4.4. Will this be the condition with the new download?
    I’m not clear on what or if either has to be uninstalled after downloading the program offer

    • By Jeffrey Tranberry - 2:13 PM on November 21, 2013  

      You just need your LR 4 serial # handy to enter when you install Lightroom 5. Lightroom 4 doesn’t need to be installed on the system.

  • By Tom O'Connell - 5:44 PM on November 21, 2013  

    Since the offer is limited to Dec. 2, I see an implication that the price will go up after that?

    If I already have the $9.99 deal from upgrading PS 6, can I log on and extend my pricing for another year at this time?

    • By Jeffrey Tranberry - 6:58 PM on November 21, 2013  

      You can sign up until Dec 2. After that the offer goes away. $9.99 is *the* price – not a first year promo. Yes. I will have some contact you about your migration options.

  • By David Zilk - 8:37 PM on November 21, 2013  

    Is there anything different about the Lightroom 5.2 version in this offer from the Lightroom 5.2 that I currently own?

    If I didn’t already own Lightroom and purchased the subscription, then wanted to stop my subscription after a year, would I still be able to use the Lightroom software that came as part of the subscription, or would it cease to work?

    • By Julieanne Kost - 9:21 AM on November 22, 2013  

      If you purchased the perpetual (boxed copy of electronic download of the LR5.2) that you’re running today, then yes – if you subscribe to the offer, then want to stop your subscription, you could still use the original version that you purchased.

  • By Serg - 2:28 AM on November 22, 2013  

    22.11. 2013 Russian support says that nothing change – “You need previous versions of Photoshop CS3+”

    Is this a limited offer? Not for all countries?

    (sorry for my horrible english)

    • By Julieanne Kost - 12:41 PM on November 22, 2013  

      You should not be required to have a previous version of Photoshop to qualify for this offer. Let me make a request for someone to contact you to facilitate that.

      • By Serg - 1:13 AM on November 23, 2013  

        firts i’m sign up for this programm but in account settings – subscription details i saw “Photoshop Photography Program (For CS3+ customers)”
        whan i’m asked support (Russian_Support@adobe.com) why?

        Dmitry from Adobe Russian Customer Service answered that i still need previous version of Photosop to use this subscription. If i dont have a CS3+ this subscription are not licensed.

        Дмитрий/Dmitri

        Adobe Russian Customer Service

        E-mail: Russian_support@adobe.com

        Тел: 88003333663 (бесплатный номер для жителей России)

        Тел: 007 495 6428534

        Тел:0 800 301 800 (бесплатный номер для жителей Украины)

        E-mail: ukraine_support@adobe.com

        • By Jeffrey Tranberry - 6:47 AM on November 23, 2013  

          Hi Serg,

          I’ve asked a senior customer agent to contact you.

  • By Ron Owen - 6:44 AM on November 22, 2013  

    Is this a single computer install, or can I install it on both of mine for this price?

    • By Julieanne Kost - 9:14 AM on November 22, 2013  

      You may install software on up to two computers. These two computers can be Windows, Mac OS, or one each.

  • By Phillip - 6:44 AM on November 22, 2013  

    I currently use Lightroom 5, and I know in the EULA, I can install it on 2 systems. I currently have it on my desktop and laptop. What are the restrictions to this offering? I also have a work desktop I would love to have these programs on (making my total system count to 3). I wouldn’t be running either program on more than 1 system at the same time, just running it on whichever system I happened to be logged onto.

    • By Julieanne Kost - 9:28 AM on November 22, 2013  

      This offer has the same restrictions – you may install software on up to two computers. These two computers can be Windows, Mac OS, or one each.
      If you install on a third computer, it will request you to de-activate on the other two computers. You can then reactivate one of the previous two computers, and use Creative Cloud apps on it. If you regularly need to use the applications on more than two computers then it might be easier to purchase an additional subscription but you would need to do so using a secondary AdobeID:

      “Adobe has moved to identity-based licensing with a technology that will not support multiple same-product licenses, so you can buy only one membership per Adobe ID. If you need two Creative Cloud memberships, you will need to purchase each with a unique Adobe ID. You can also purchase a Creative Cloud for teams membership, which allows you to purchase and manage multiple seats under one account.”

      For more information, this FAQ might be helpful: http://www.adobe.com/products/creativecloud/faq.html

  • By Putt - 7:20 AM on November 22, 2013  

    Is it possible to change from student/education plan to this offer ?

    • By Julieanne Kost - 12:20 PM on November 22, 2013  

      Yes. If you contact customer support they will be able to go over the options with you.
      http://helpx.adobe.com/contact.html

  • By jack - 7:44 AM on November 22, 2013  

    If you have a behance profile but haven’t published it, can you merge it to the behance profile this program offers? Thanks in advance.

    • By Julieanne Kost - 2:16 PM on November 22, 2013  

      Yes, you can link your exisiting Behance account to be associated with your Creative Cloud membership. I think this is a good starting point for addition support for Behance and CC: http://forums.adobe.com/community/behance

  • By Craig - 8:00 AM on November 22, 2013  

    Can you please confirm the number of personal computers that this version of LR/CC can be loaded on with any given licence (for personal use)? I believe that I am permitted two with my current version of CS & LR, however the fine print of this offer does not make mention of this. Thanks.

    • By Julieanne Kost - 9:14 AM on November 22, 2013  

      You may install software on up to two computers. These two computers can be Windows, Mac OS, or one each.

  • By Steven Robbins - 9:54 AM on November 22, 2013  

    I’ve just purchased this, but when the mail has come through the subscription is listed as:

    Photoshop Photography Program (For CS3+ customers)

    Is this an oversight or has it ordered the wrong thing?

  • By Marek - 11:29 AM on November 22, 2013  

    If a company have 4 computers and have a need to have Photoshop and Lightroom installed on all 4 computers, can we then buy 2 subscriptions… knowing that each licensed software can be installed on 2 computers?
    If so, how can this be done?

    • By Julieanne Kost - 11:41 AM on November 22, 2013  

      You need use two separate Adobe ID’s. http://www.adobe.com/products/creativecloud/faq.html

      Adobe has moved to identity-based licensing with a technology that will not support multiple same-product subscriptions, so you can only buy one membership per Adobe ID. If you need two subscriptions, you will need to purchase each subscription with a unique Adobe ID.
      When you install your software, you will be required to enter the same Adobe ID that you used when purchasing your membership, for the following reasons:
      1) To help ensure that the person who subscribed is the same person who is installing the software
      2) To enable Adobe to send you important account information in the event your subscription is about to expire or cannot be charged to your credit card

  • By Bill Lloyd - 1:26 PM on November 22, 2013  

    I just signed on using my Visa but after waiting a long time everything disappeared and I don’t know where I am

    • By Jeffrey Tranberry - 1:59 PM on November 22, 2013  

      Hi Bill, Photoshop CC and Lightroom 5 require Win 7 or later.

  • By Charles Lanteigne - 7:26 PM on November 22, 2013  

    I purchased the plan Wednesday night assuming I would get it without requiring previous versions of Photoshop after hearing of the “new” offer, yet my “Plan Information” clearly says “Photoshop Photography Program (For CS3+ customers)”.

    How can I get this changed so that, like you are saying, it would NOT require a previous version of Photoshop?

    • By Jeffrey Tranberry - 6:55 AM on November 23, 2013  

      Hi Charles,

      I’ll look into this, but you should be fine. It’s all the same SKU/product # so the text probably just wasn’t updated.

      • By Charles Lanteigne - 9:47 AM on November 23, 2013  

        Thank you for your help! I just wanted to make sure it was stating it properly (even though it could be “proven” by the date of purchase, I guess), so that at a later date, let’s say if I upgrade my computer and need to reinstall everything, I wouldn’t have issues…

  • By Ethan - 12:15 AM on November 23, 2013  

    Hi,

    I just purchased this plan then installed Photoshop CC, but I can’t license this software. I didn’t receive any serial number of Photoshop CC.

    How to get serial number?

  • By Pawel - 3:26 AM on November 23, 2013  

    I’ve recently bought Lightroom 5. Is it possible to exchange Lr from this promo for Brigde?

  • By Jim Nicholson - 8:54 PM on November 23, 2013  

    What an awesome deal! Who in their right mind would pass this up?
    Personally I think Behance still needs a bunch more options before I would swap to it as my main web page but Adobe is such an amazing company that I know it won’t be long before the Behance sites are top of the line with even more killer customization.
    I will definitely be taking advantage of this deal in the next few days.
    All the newest updates and upgrades automatically! Can’t wait.
    Thanks Adobe and Julieanne. By the way, you are amazing, too and I love your work and help with your instruction.

  • By Michelle - 12:59 AM on November 24, 2013  

    In August I signed up for the special for the full Creative Cloud @ $19.99 for one year and received that deal because I own PS CS6. I’m loving learning the other apps (like Illustrator, inDesign and Premiere) but am not really using them enough to sign up for more when my subscription goes up to the full price of $49.99 a month. Should I sign up for the Photographer’s Bundle now (or before Dec. 31st since I have CS6) so I don’t miss out on this great deal? Or can I sign up for it when my current subscription is over? I don’t really want to downgrade right now but I don’t want to miss out either! Any suggestions?

  • By Keith Sutton - 8:27 AM on November 24, 2013  

    This may be a silly question, but I’m new to the CC & debating the PS Photography program $9.99 offer which includes Behance Pro. Can anyone tell me if $9.99 includes domain registration, hosting, unlimited bandwidth, maintenance, security, plug ins, backups, etc…? Or does this simply mean use of the Behance Pro website templates ?

    • By Jeffrey Tranberry - 9:17 AM on November 24, 2013  

      Hi Keith, you get access to PS, LR & Bridge, Behance Prosite, preset sync, File sync through the Creative Cloud application, 20 GB of storage. This membership doesn’t include web hosting through Business Catalyst like the Creative Cloud complete membership.

  • By Jay - 9:03 AM on November 24, 2013  

    I still need clarification on the following from Adobe:

    Hello,
    Adobe initially launched the Photoshop Photography Program in September to support the needs and workflow of photographers who use CS3 or later. Now, for a limited time, Adobe it is extending this offer to all photographers for $9.99/month as an annual subscription – valid from Nov. 20 (9:00 a.m. PST) through Dec. 2, 2013 (11:59 p.m. PST) on Adobe.com.
    The Program offers access to Photoshop CC and Lightroom 5 (plus respective feature updates and upgrades as they are available), 20GB of cloud storage and Behance ProSite, all via Adobe Creative Cloud all for $9.99/month as an annual subscription.
    Upon the expiration of this limited offer, the Photoshop Photography Program will continue to be available for $9.99/month to those photography customers who own a previous version of Photoshop Photoshop Extended, or Creative Suite, version CS3 or later (CS3.x, CS4, CS5.x, or CS6). This offer expires Dec. 31, 2013. For more information on the Photoshop Photography Program, visit http://www.adobe.com/products/creativecloud/faq.html#pslr-bundle.
    Please share this deal with your readers and let me know if you have any questions.
    Adobe

    So if I take advantage of this 1 year offer on December 1,2013, then on December 1, 2014 if I do not own a previous version of Photoshop (CS3 or later) I will not be able to continue the photography program at $9.99/month. If that’s correct what will my price/month be ? and if I’m misunderstanding something will I be able to continue on at $9.99/month, assuming that is the current price.

    Please clarify and thanks in advance.

    • By Jeffrey Tranberry - 9:19 AM on November 24, 2013  

      $9.99 is *the* price. You will be able to continue on with the $9.99 price. The price may go up at some point in the future to account for things like inflation, but it’s not a first year promo where the price will go dramatically after the first year.

  • By Sergey - 12:16 PM on November 24, 2013  

    Hello,
    I’ve bought Photoshop CC annual subscription recently (21 day ago), how could I switch to this offer?

    • By Julieanne Kost - 3:59 PM on November 24, 2013  

      Sergey, if you contact customer support they will be able to go over the options with you.

  • By Michelle - 3:03 PM on November 24, 2013  

    Hi Jeffrey,

    I posted above about whether to sign up for the Photographer’s bundle now or will it still be available once my initial deal runs out in August 2014.

    Still looking for an answer.

    Thanks!

    • By Julieanne Kost - 4:00 PM on November 24, 2013  

      This offer will be over 9am PST on December 2, 2013. If you contact customer support they will be able to go over the options with you.

    • By Jeffrey Tranberry - 7:50 PM on November 24, 2013  

      Hi Michelle, I’ve sent you an email.

  • By Ziggy - 12:15 AM on November 25, 2013  

    I subscribed to this offer, but the account page still says:

    Photoshop Photography Program (For CS3+ customers)

    • By Jeffrey Tranberry - 10:12 AM on November 25, 2013  

      That’s just an oversight – it doesn’t affect your account, or ongoing membership. I’ve asked for this to be updated.

  • By Marek - 5:53 AM on November 25, 2013  

    If I don’t currently have either Photoshop and Lightroom, but will sign up now, that does not require ownership of either program, but decide after 1 year not to renew again, can I still keep and use both programs versions and use it as long as I want, or will they stop working?

    • By Jeffrey Tranberry - 10:11 AM on November 25, 2013  

      Lightroom and Photoshop are included as part of your ongoing Creative Cloud Complete or Photoshop Photography Program membership. Future updates to Lightroom and Photoshop are included as part of your ongoing membership.

      Creative Cloud Complete and the Photoshop Photography Program does not include a perpetual license for Lightroom or Photoshop. When your membership ends, your license to use, get support and upgrade the software included with your membership also ends.

      Signing up for or canceling a Creative Cloud Complete or Photoshop Photography Program does not affect any perpetual licenses for products you have owned in the past.

  • By Kolitha - 6:06 AM on November 25, 2013  

    I signed up for Photoshop single-app about 2 months ago. Today morning I tried contacting customer support and they said my subscription cannot be upgraded to the new offer.

    The option offered was for me is to cancel the existing subscription and sign up for a new account. Then what about the 1 year commitment on the existing subscription?

    • By Jeffrey Tranberry - 10:10 AM on November 25, 2013  

      Hi Kolitha, I’ll have someone contact you to get you straightened out.

      • By Kolitha - 10:40 AM on November 25, 2013  

        Got the upgrade. Thank you.

        • By Jeffrey Tranberry - 2:28 PM on November 25, 2013  

          Great! Thanks for reaching out.

  • By Jon - 6:27 AM on November 25, 2013  

    You say that CC can be installed on two computers and that if you want a copy on a third then CC on one of the others has to be deactivated. However, what if one of the computers fails and has to be consigned to that other cloud for dead PCs, how do you get an install on a new computer? You can’t deactivate something that to can’t access.

    • By Jeffrey Tranberry - 10:07 AM on November 25, 2013  

      You can install on as many systems (Mac and Win) as you like. I have 5 systems at any given time between home, work/testing machines. However, you can sign-in and activate CC on two of those systems at a time.

      Roaming activation lets you log into any of the your systems to start using them. When you log-in and encounter that you’re signed in and activated on two other systems, you will be asked if you want to deactivate the other systems so you can sign-in and start using the current system immediately. This eliminates lost activations from dead systems or systems you don’t have ready access to.

      Cross platform licenses and roaming activation are both new features of Creative Cloud.

  • By Rolando - 7:19 AM on November 25, 2013  

    Just spoke with Adobe direct sales in Europe and one very unpleasant guy told me that this offer is not available to me and hung up.
    So it seems that offer is not available to “anyone” as stated on offer.
    Could me someone at Adobe explained why this offer is not available to me?

    • By Jeffrey Tranberry - 10:05 AM on November 25, 2013  

      I’ll have someone get in contact with you.

      • By Rolando - 1:19 AM on November 26, 2013  

        Hi Jeffrey,

        Thank you for fast reply. Noone contacted me yet. When I can expect to be contacted?

        Best regards,
        Rolando

      • By Rolando - 3:01 AM on November 26, 2013  

        I was contacted by customer services for Europe and got following answer – “I am sorry but our webstore and sales departement do not sell to Croatia”. I tried to contact local partner in Croatia but they don’t provide this offer.
        Is there any chance to buy this offer?

        • By Jeffrey Tranberry - 8:20 AM on November 26, 2013  

          It doesn’t sound like it at the moment. It may be possible in the future. We’ve been rolling out new countries we support CC in.

  • By Valerie Grunte - 7:43 AM on November 25, 2013  

    Can I sign up now (before the 2nd) and install after Christmas when I get my new laptop?

  • By Gerald - 8:35 AM on November 25, 2013  

    I purchased this plan 3 days ago, and can really understand that Adobe cannot guarantee the price – but I trust Adobe, that the price won’t go up after 12 months. But one thing is not clear to me: I got Photoshop CC and Lightroom 5 with this plan, and I will get, for sure, all future updates to Photoshop CC – but what’s about new versions of LR, when LR6 comes out? For my understanding LR is not a “Creative Cloud Member”, and maybe I got LR5 as a “one time goody” with this plan, but no updates to future versions of LR. Or are new versions of LR included in this plan?
    thanks for Info! Gerald

    • By Jeffrey Tranberry - 10:00 AM on November 25, 2013  

      Hi Gerald,

      Lightroom is included as part of your ongoing Photoshop Photography Program membership. Future updates to Lightroom (e.g. LR6, LR7, etc) are included as part of your ongoing membership.

  • By Mario - 8:45 AM on November 25, 2013  

    When I read the terms and faq about this offer, the focus means exclusively Lightroom 5. I can’t read something about Lightroom 5 and future version(s). The sales hotline say if you get this offer, you get Photoshop CC with all CC-benefits and LR 5 without an possibility of the next version of LR for free.

    Can you confirm you answer to Carl Hensley, that this offer includes free updates to the next LR versions during the term of contract?

    Is it possible continue using the last version of LR after the end of the term?

    • By Jeffrey Tranberry - 10:00 AM on November 25, 2013  

      Hi Mario,

      Lightroom is included as part of your ongoing Photoshop Photography Program membership. Future updates to Lightroom (e.g. LR6, LR7, etc) are included as part of your ongoing membership.

      The Photoshop Photography Program does not include a perpetual license for Lightroom. When your membership ends, your license to use, get support and upgrade the version of Lightroom included with your membership also ends.

      Signing up for or canceling a Photoshop Photography Program membership does not affect any perpetual licenses of Lightroom you have owned in the past. You can upgrade any perpetual licensed Lightroom software you own in the future.

  • By Shelley - 12:34 PM on November 25, 2013  

    I’m on the $19.99 full cloud promotion for having Creative Suite 6. I also have a promo code for a free year of CC from attending Photoshop World that I was going to use when my $19.99 offer is up next July. Prior to this week’s announcement, I was not eligible for the $9.99 LR+PS deal because I owned the creative suite. Is it possible for me to “downgrade” to this new offer now for a year, then use my free cloud for a year, and then go back to this $9.99 offer in the third year?I don’t want to give up my free year of the cloud just so I can sign up for the $9.99 deal before Dec. 2. What are my options? Is my promo code for the free cloud transferable (i.e., could I give it to someone else)?

    • By Jeffrey Tranberry - 2:28 PM on November 25, 2013  

      I will send you an email and figure out how me can best help you.

  • By Anders F. Eriksson - 12:27 PM on November 26, 2013  

    I already renewed my subscription for the full CC, but I only really need LR and PS. Is there any way for me to change my subscription? Other people here in Sweden has not managed to change theirs …

    /Anders

    • By Jeffrey Tranberry - 6:36 PM on November 26, 2013  

      Anders, someone will be in touch to help you out.

  • By Theo - 11:53 AM on November 27, 2013  

    We appear to have CC services in South Africa via http://www.adobe.co.za (which will ultimately redirect to http://www.adobe.com/africa/products/creativecloud.html ), but I cannot find nor access this offer from there, as I’m being told that the offer is only available in countries where CC is available once logged into the checkout procedure for the offer via this article’s link.

    By navigating to the http://www.adobe.com/africa/products/creativecloud.html page I can sign up for other CC services, but cannot find this offer anywhere on that portion of the site.

    • By Jeffrey Tranberry - 8:51 AM on November 28, 2013  

      Unfortunately this offer is currently unavailable in S. Africa. I’m hoping we can offer it there in the future.

      • By Theo - 2:49 PM on November 28, 2013  

        Guessing you meant ‘unavailable’ :)
        Thanks for the heads up, though.

  • By Jens - 12:27 PM on November 27, 2013  

    Hi Jeffrey
    Can you let me know how to change my current PS subscription to the Photographers offer.
    No explanation is available on Adobe’s site and Adobe still does not seem to offer customer support by email.

    Thank you

    • By Jeffrey Tranberry - 8:50 AM on November 28, 2013  

      Hi Jens,

      I’ll have someone get in touch to help you with your membership.

      • By Jens - 10:47 AM on November 28, 2013  

        Thank you Jeffrey.
        I was contacted with the cancellation of my current PS subscription (without cancellation fee) and was able to subscribe to the Photography Program right away.
        I would highly suggest Adobe puts an option for this on the accounts page of PS single app subscription.

        I know a couple of people planning to let their subscription run out and purchase competitor programs, which recently have updated their programs so massively that they offer the better price/feature ratio when you are interested in Photography only (no 3d/text/video needed).
        If the option to change your current subscription to the new offer was more obvious on Adobe’s site they might stay with Adobe!

        personal message:

        Please understand my critique as constructive, as i still prefer Adobe Products for my professional workflow (started 1992), but the customer support and the whole CC thing is quite a hazzle.

        Bridge has been crashing on me since CC a lot, the scrolling with the Wacom pen does not flow properly anymore (in Grid view, on 2 different machines with different tablets), Bridge previews render crazy since two weeks (only on photos that i open newly in ACR, all old ones with settings are fine), the export module (that i had created several presets for) was suddenly discontinued, my paid PSCS6 subscription suddenly turned into a test version of CC at one point and then stopped working in the middle of a work day. I took more than 2 hrs on the phone with Adobe tech support (including wait time) to have that fixed, and more hours to find out in forums about Bridge bugs and work-arounds …
        One of my colleagues is still afraid of switching to CC as he uses Bridge CS6 export module every day.

        I hope Adobe does get through this bumpy ride without loosing too many customers and can keep providing cutting edge creative software for all levels of needs.

        thanks
        Jens

  • By Ursula - 6:35 AM on November 28, 2013  

    Hi
    I am interested but still frustrated, that we clients outside the usa still have to pay 50% or more for the same online offer – even the english version.
    It seems, many are frustrated about that and protest with different actions. It seems, the case already arrived in Brussels.
    therefore I would like to know, why we can’t get this offer, if living outside the usa?

  • By Phyllis Murray - 4:11 PM on November 29, 2013  

    I have a macbook pro mid 2010 with Adobe Production Premium CS 6 installed and Lightroom 4.4. The operating system is only using Snow Leopard 10.6.8. Since I cannot add any more ram to my 8 gb of ram, I cannot put upgrade Photoshop to the cloud on thiv computer.
    In the fall I bought a boxed version of the upgrade to Lightroom 5, thinking I might update my operating system but as yet have not installed it.
    Today I bought a new macbook pro with 16gb of ram to hopefully run Photoshop CC & lightroom CC special for $9.99. I understand that I have until Dec 31st to rent this software.
    So my many questions are:
    If I don’t install the update to Lightroom 5 box version, can I use it if I ever leave the cloud? Also, can I install photoshop cc + lightroom cc on a new computer and will I have to use my Lightroom 4 installed number or my new lightroom 5 boxed number that has not been installed? Finally, considerating that I have perpetual version of Photoshop and Lightroom on my old macbook pro, can I add perpetual lightroom 5 any time in the future? Will the perpetual license be allowed on two older computers in total and cloud be allowed on two newer computers in total?
    Thanks!
    Phyllis

    • By Julieanne Kost - 9:11 PM on December 1, 2013  

      If you purchased a perpetual license for LR5 (a boxed copy) you can install that on two machines regardless of what you register for via CC.

  • By Eleanor - 11:46 PM on November 30, 2013  

    If I own CS6, do I still have until Dec. 31st to sign up for the PhotoShop CC and Lightworks special?

    • By Eleanor - 11:59 AM on December 1, 2013  

      Make that Lightroom. Lightworks was an editing program that no longer exists.

    • By Julieanne Kost - 9:03 PM on December 1, 2013  

      Yes.

  • By Ross - 3:57 AM on December 1, 2013  

    I have just purchased the $9.99 subscription (Windows 7) and downloaded Photoshop CC and Bridge CC. However I already own a copy of LR 5.2 on my computer: do I have to download a further copy of this so it is recognised by CC, and hence I get updates in future? If so does this just update my current copy? Thanks

  • By Eleanor - 1:37 PM on December 1, 2013  

    Why is dob a requirement for subscribing to CC?

  • By Luke - 2:24 PM on December 1, 2013  

    I’ve just signed up to the Photographers offer but my account page still says:

    Photoshop Photography Program (For CS3+ customers)

    I have read the replies to this query above but it still appears on accounts.
    Do the answers as given still hold true?

    • By Julieanne Kost - 9:08 PM on December 1, 2013  

      Yes, Jeff has asked them to update that message.

  • By Jenny - 10:26 PM on December 1, 2013  

    Ok, I’m new to this, why would we have to pay $9.99 a month ? Is this just a way of paying off PS on a monthly basis?

  • By Erin - 11:04 AM on December 2, 2013  

    This offer is not working! It asks for a serial number from and Adobe product and I have one for Lightroom 3, but that didn’t work…I thought it stated that you didn’t need to have any previous Photoshop products?

    • By Julieanne Kost - 11:17 AM on December 2, 2013  

      The Photoshop photography program is still valid without restrictions through the end of today. The website has the wrong info and is being updated.”

  • By Julian Yu - 4:44 PM on December 2, 2013  

    I have tried many times but cannot login mu adobe id. Is the offer expired? I do not have my own PS and LR. So I really like to join the offer.

  • By Julian Yu - 8:32 PM on December 2, 2013  

    Is the offer expired?

    • By Julieanne Kost - 9:10 PM on December 3, 2013  

      The offer has been extended. Please click here for additional information.

  • By Chester Williams - 5:21 AM on December 3, 2013  

    I live on the Caribbean island of St Lucia and tried to get CC. Told that this offer it is not available in that part of the world. Can we get it somehow.

    • By Julieanne Kost - 8:26 AM on December 5, 2013  

      I don’t know Chester – please contact technical support to see what your options are.

  • By Tammy Hicks - 2:46 PM on December 3, 2013  

    I installed the trial of photoshop and lightroom on my computer. then last night I decided to purchase. Photoshop is working great but light room is showing that it is going to expire and still shows that it is a trial. so I uninstalled lightroom and now it won’t install or do anything HELP…

    • By Julieanne Kost - 9:11 PM on December 3, 2013  

      Tammy, please contact customer support they will be able to go over the options with you.