Fixing Adobe Drive after Yosemite upgrade

Like many Mac users, I upgraded my Mavericks machine to Yosemite. While the upgrade should be smooth for most things, Adobe Drive requires an update due to changes in the way that Yosemite manages file systems. Since Drive provides low-level file system services and the hooks to those services changed, the old installation needs to be removed and reinstalled in order for Drive to work properly.

The process is simple. Browse to the Adobe Drive Installation Page and download two things: Adobe Drive and the AdobeDrive5UninstallUtility.dmg. Mount the AdobeDrive5UninstallUtility.dmg, and then follow these steps:

  1. Open Terminal
  2. Type “sudo ” (include the space after sudo)
  3. From the mounted AdobeDrive5UninstallUtility.dmg volume, drag UninstallUtility.sh to Terminal so that your command in Terminal looks something like:
    sudo /Volumes/AdobeDrive5-UninstallUtility/AdobeDrive5-UninstallUtility/UninstallUtility.sh
  4. Hit enter
  5. Enter your computer’s admin password
  6. You should now see something like the following in the Terminal:
    /Volumes/AdobeDrive5-UninstallUtility/AdobeDrive5-UninstallUtility
    OSX 10.10.3 release made changes to a few systems calls.
    Manually altering Adobe Drive's Installer Hooks to be compatible with new release...
    Done with file replacements!
  7. Quit Terminal

You can now mount AdobeDrive5_0_3-mul.dmg and install Adobe Drive successfully.

Customers who use Adobe Drive with Adobe Experience Manager may also need to install a package to ensure compatibility with Drive 5.0.3. Specifically, if you are using Drive with AEM 5.6.1, AEM 6.0, AEM 6.0 SP1, AEM 6.0 SP2 then you need to install a patch on your AEM server. The patch is delivered as an AEM Package, and you can install it on your Author instances as necessary. If you use AEM 6.1 or higher, then you do not need to install this package.

One last thing: if you will be using Adobe Bridge CC in the workflow (and who doesn’t?), ensure that you keep Adobe Bridge CC up to date to avoid unexpected crashing issues. If you are in a managed deployment environment, then contact your system administrator to ensure that you have the latest Adobe Bridge CC installed.

Comments are closed.