May 04, 2007

CS3: Switching platforms, free upgrades

Q. Can I switch my product from Windows to Mac or vice-versa?
A. Yes.
Just call Adobe Customer Service (800-833-6687 in the US; 020 7365 0733 in the UK; more country-by-country numbers here) for assistance. The process, as I understand it, involves signing an agreement stating that you’ve destroyed the product on one platform, and in return Adobe will send you the product for the other platform.  According to the service folks, there may be a cost involved; verification of product is required; and restrictions apply.
Q. Why are Customer Service hold times so long?
A. The CS3 launch is far and away the single biggest in Adobe’s history, and during the first week or so I heard many stories of long waits on hold.  I’m not surprised that the phone lines were slammed, and although I’m not hearing the reports now, you may want to open a Web support case instead of calling, or contact us during non-peak business hours.

Q. I purchased a CS2 product after CS3 was announced.  Do I qualify for a free upgrade to CS3?
A. Yes.
Again, call Customer Service in your region to discuss the details. Verification of CS2 product is required and restrictions apply.  When in doubt, call; these folks are there help.

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