May 13, 2007

Bought Photoshop, but really want Extended?

In the last few days, a couple of people have remarked that they’ve purchased Photoshop CS3, only to realize later that they really want Photoshop Extended.  There’s no upgrade path that lets you go CS3->CS3 Extended for less than the price of the CS2->Extended upgrade, but you do have another option: Adobe Customer Service can work with you to return your standard license, then purchase an upgrade to Extended instead.  They point out that only customers within the 30-day money back guarantee window can return/swap product; more details on that.

Posted by John Nack at 8:36 PM on May 13, 2007

Comments

  • guy guy — 3:19 AM on May 15, 2007

    Hi,
    A quick question, if I buy photoshop cs3 and then buy an upgrade to photoshop CS 3 extended, will that be OK? Can I do that?
    [You certainly could, but there’s no discount for doing so. That is, you’d be paying the regular upgrade price, then paying the full Extended upgrade price later. So, if you’re interested in going to Extended, it’s probably better to do so right off the bat. –J.]

  • Bradford Beidler — 5:42 PM on May 17, 2007

    I am one of these customers. I have filled out the requested form from Adobe. It was returned to me. Be warned, the refund policy is not clearly defined or easy. I have now paid for this product twice. This makes pirated software slightly more palatable to my taste buds.
    [I will follow up with you to find out more. –J.]

  • Bob — 8:29 AM on January 25, 2008

    Hi, I’m ready to upgrade some software and not sure what to get… I’m presently using Photoshop 5.2 and Macromedia Flash MX. Also can I use these products on more then one computer?
    Thanks!
    Bob

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