Archive for January, 2014

Install a previous version of any Creative Cloud application


Ever need to install a previous version of an Adobe Creative Cloud application? There is sometimes a need to do just this, and for a number of reasons. There might be a conflict in third party hardware, for example.

Whatever your reason might be, this blog post aims to show you how to roll back to any Creative Cloud application you have installed on your computer.

  • Open the Creative Cloud desktop app. (Click the  icon in your Windows taskbar or the macOS menu bar.)

  • Scroll down to the app you want to install and click the kabob (three-dots) icon  below it.

  • In the list that appears, find the app version that you want to install, and click Install.

    Install previous versions of Creative Cloud apps

    You are prompted to continue with the install. After you confirm, your app starts installing.

How to retain previous versions of your app

When you install a new version of a Creative Cloud app, its previous version is removed by default. However, you can set a preference to retain the previous version.
 Enterprise users: If your organization has disabled auto-updates, the auto-update option is not available in the Creative Cloud desktop app.

  • Click the gear icon  in the upper-right corner to access Preferences.

  • Click the Apps tab in the sidebar and enable the auto-update option.

  • Scroll down to the app’s name.

  • Click Advanced Options and disable the Remove previous versions option from the pop-up menu.

I hope this blog answers your questions about how to roll back or revert to an earlier version of any Creative Cloud application.

Trimming in the timeline with transitions applied in Premiere Pro CC

Place trim cursors in the area above and below a transition to trim with transitions remaining intact

Place trim cursors in the area above or below a transition to trim with transitions remaining intact

Did you know that you can use the trim tools on an edit point even if a transition has been applied? It’s not readily apparent in Premiere Pro CC, so I thought I’d write a quick blog to show you the trick.

In Premiere Pro CC, the icon for a transition is now larger than it has been in past versions. In Premiere Pro CS6, for example, there’s plenty of room to grab an edit point with any of the trim tools. You could then ripple or roll trim an edit and the transition would remain intact.

With Premiere Pro CC’s larger transition icon, you can’t click and drag on top of the icon as you might expect. It won’t work!

So, here’s the trick: move the cursor toward the upper third or lower third of the transition. Note that the tools are enabled in these areas. It is only in the middle-third of the transition where the tools are disabled.

Try it for yourself to get the full effect!

Computer shuts down while using GPU intensive applications

CircuitsWhile working in certain applications which use the GPU for processing data, do you have trouble with your computer shutting down? No errors, no freezes, just shutting down? We have been seeing a few cases in support where customers are complaining about this. In doing some troubleshooting, we have found that it’s sometimes due to hardware issues related to internal hardware components.

Does your computer shut down right away, or soon after you started working? It is likely that you don’t have a large enough power supply unit (PSU) to handle the power consumption of the GPU. In fact, the GPU is definitely a resource hog when comparing it to other hardware components. With the literature that comes with each GPU is its power consumption. Make sure you take into account the added power your system will require when adding a new GPU. In many cases, you will need a newer, more powerful power supply. For more info, see this link:

If your computer shuts down after working with your applications after awhile, it might be due to inadequate cooling within the computer, exceeding the operating temperature limits. If the system gets too hot, heat emitting components like the CPU, hard drives, GPU, etc., might cause your computer to shut down. When adding a new hardware to your computer system, keep in mind the waste heat the components will emit. If this is the case, look into ways to cool the internal components of your computer down. See this article for an explanation:

If you are experiencing this issue or a related problem, please post in our forums here: