Photoshop Blog

September 23, 2013 /Photoshop Elements /

Introducing Photoshop Elements & Premiere Elements 12

Ever wonder how you can turn your snapshots and video clips into impressive photos and home movies? Itching to showcase your most cherished memories, and share them with family and friends from wherever you are? Say hello to Adobe Photoshop Elements 12 and Adobe Premiere Elements 12!

Now available for download, Photoshop Elements & Premiere Elements 12 are here to help you organize and edit your photos and videos to make them look their absolute best before you share them in print, online, or as keepsakes. Plus, now you can take your Elements photos and videos with you, wherever you go, on your smartphone or tablet.

What’s New in Photoshop Elements 12?
Photoshop Elements 12 gives you new options for perfecting and sharing your favorite memories with friends and family. Organize, edit, enhance, and share more quickly and easily thanks to bold icons, a helpful Action bar, and the ability to choose from Quick, Guided, or Expert editing modes so you can edit your photos the way that works best for you.

Take a look at what you can do with Photoshop Elements 12:

  • Take your photos with you wherever you go: Easily view, relive, and share your Elements photos on your smartphone and tablet. And finally—unlock the photos from your mobile device, and see them in your Elements albums back at home.
  • Share: Quickly and easily post on Facebook, YouTube, Vimeo, Twitter, and more. Share your Elements photos in Private Web albums, and view them on your smartphone or tablet.
  • Easily move objects: Move objects in a photo and have the background automatically filled in with Content Aware Move.
  • Add your personal touch in an instant: Use one-touch Frames, Effects, and Textures to add depth to your snapshots.
  • Correct pet eye: Remove green, yellow, and other “pet eye” discolorations as easily as you remove red-eye in photos of people.
  • Make it uniquely yours: Get intelligent photo corrections with Auto Smart Tone, which learns your preferences in a snap.

What’s New in Premiere Elements 12?
Premiere Elements 12 gives you all the tools you need to capture your memories in stunning works of art. Use special effects and in-app guidance to create entertaining movies that will really “wow” your family and friends!

Here’s what you can do with Premiere Elements 12:

  • Take your videos with you wherever you go: Just like in Photoshop Elements 12, you can view, relive, and share your Elements videos on your smartphone or tablet.
  • Learn as you use: Use Guided Edits to learn advanced editing techniques with built-in video tutorials. Build your moviemaking savvy in no time.
  • Get Hollywood effects and styles: Discover more FilmLooks (Comic, Trinity, Yesteryear, Cross Process) to add Hollywood effects and styles to your movies.
  • Add music to your movies: Enhance your video with over 50 musical scores. Use over 250 sound effects to add depth and drama to your movies.
  • Spotlight your subject: Add graphics, text, and effects that move with your subject with the help of Motion Tracking.
  • Share your stories: Make your debut by uploading your finished movies to Vimeo, YouTube, or your personal website. Premiere Elements 12 will optimize and format your movie for specific destinations, so your movies will always look great!

Follow us on Facebook and Twitter for more updates and information, and catch videos about the new features on our YouTube channel.

We want to hear from you! Download Photoshop Elements 12 or Premiere Elements 12 today (or grab both with the Photoshop Elements & Premiere Elements 12 bundle) and tell us what you love about it.

Photoshop Elements

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  • By What's New in Photoshop Elements 12? | LensvidLensvid - 7:58 AM on September 24, 2013  

    […] Adobe mentioned some of the new improvements and features of the new Photoshop Elements 12 on its blog: […]

  • By Christian Thinggaard - 2:49 PM on September 24, 2013  

    New products not working 1100 kroner out the window

    Just bought PS elements and Premiere after waiting and waiting for the new edition.
    4 hours download time. I have slow connection.
    Long installation process. Big program, yeah!’
    And then error upon error. Nothing works.

    Never again Adobe.

    • By Pete Green - 11:39 AM on September 25, 2013  

      Thanks for the feedback Christian, I’ve also responded to your review.
      Would love to help you out if I could get more information on the errors you’re receiving when trying to install PSE.
      Also, are you on Mac or Win?

      Blogs or Amazon reviews aren’t the best support venue, so I’d recommend emailing me directly at petgreen [at] adobe [dot] com.


      • By hey - 12:43 AM on December 25, 2013  

        So I have been reading a lot of the comments below as I have my own photo company and looking into different soft ware I used this in school a lot of years ago and liked what I was able to do with it but I see there about 3 possive things to like hundreds of negative. So I dont understand the big issues as I just bought a brand new system to edit my pictures and it seems like I should move onto other software as you guys are more trouble then its worth. I am looking for something user friendly and something that has back drops for sports and school portrait shots. Also something that has green screen and such what can you tell me about this new 12 version as in easy to use and remove backgrounds even if its not green screened. As well easy to edit and can find and download more back grounds and such? Thanks for any info in helping me decide if im staying with adobe or if I need to look else where.


      • By Deborah Heyman - 8:29 PM on May 2, 2014  

        I downloaded Elements 12 from the App Store today and am totally stymied—- both in how to get simple operations to work, and also where to get help. (the Adobe website forums are down for maintenance–and I don’t know how long that will be for—so I am hitting a brick wall. ) I am hoping that if you can’t answer my question you can let me know where to go for help. The App Store version doesn’t include the Organizer. I figured out how to bring an image over to Elements from iPhoto, by changing the editor default in iPhoto, but can’t figure out how to save it back into my iPhoto program, which is serving as the organizer. I am beginning to wonder if I should return this version and replace it with a version that includes the organizer—- but I’m afraid the organization that I have created for my pics in iPhoto might be lost. Granted, I am new to Photoshop Elements, so it is possible I am just not understanding the process, but it seems it should be fairly simple to figure out. Help! Thank you so much!

    • By Veronica Orr - 12:50 AM on November 11, 2013  

      Hi I am really struggling with the adobe 12 – can’t get it to work – I have been trying for over a week now it worked on the trial but when I tried to add the full version – couldn’t get it to work – I have removed the lot and redownloaded it three times to no avail – I have been on the support site twice morming and evening to be told contact between 9 and 5 tried to ring after 9 got placed in a queue after pushing buttons for over 5 mins. _ Ihave used premiere 3 for years with no problems and just because I have had to change my computer, I am getting all these problems – need support and can’t get it!!!!

  • […] ที่มา – Adobe Press, Adobe Blog […]

  • By Jason - 6:54 PM on September 24, 2013  

    I would have bought Photoshop Elements 12 tonight if it had the channel mixer and more of the adjustment layers I need to use but it does not. I do photography as a hobby only and just need a handful of tools to be happy with. New features… don’t care one bit about them as I’m more interested in lower cost than things I can live without/don’t need.

    • By Pete Green - 11:42 AM on September 25, 2013  

      Thanks for the feedback Jason, sorry to hear it’s lacking a feature you really wanted.
      I’ll pass the feedback on to the team.

    • By Luke Marson - 2:20 PM on October 19, 2014  

      If I had known it hadn’t got the Channel Mixer I wouldn’t have purchased Photoshop Elements 12.

  • […] ที่มา – Adobe Press, Adobe Blog […]

  • […] Via Adobe e […]

  • By Don Deakins - 10:29 AM on September 25, 2013  

    I usually feel compelled to purchase the latest version of software I own and have been anxiously awaiting the release of Photoshop Elements 12 & Premiere Elements 12. After downloading and installing the 30 day trial version, I’ve learned there is not one new feature that interests me. I’d hoped for the ability to directly upload photos to Google’s Picasa from Organizer. That alone would have been sufficient for me to upgrade. One Premiere Elements feature that I do use, SmartSound, appears to no longer be integrated. Guess I’ll have to stay with Photoshop Elements 11 & Premiere Elements 11 for at least another year.

    • By Pete Green - 11:40 AM on September 25, 2013  

      Thanks for the feedback Don — I’ll pass the request on to the team.

  • By Adobe Announces Photoshop Elements And Premiere Elements 12 - 12:30 PM on September 25, 2013  

    […] can real all of the details and get even more information at the Photoshop blog. You can also follow them on Facebook, Twitter and […]

  • By JESUS A CISNEROS - 2:31 PM on September 25, 2013  


  • By JESUS A CISNEROS - 2:32 PM on September 25, 2013  


  • By John Morris - 3:49 PM on September 25, 2013  

    I have just downloaded (and paid for) the PhotoShop Elements 12 upgrade download offer that appeared on my MAC PhotoShop 11 program. The download that arrived was the Windows version, which is totally useless on this machine. There is absolutely no way to get any assistance or response from anyone at Adobe, so if you opt to download an upgrade offer on your MAC, you’re screwed. You have been warned!

  • By Roy Green - 8:30 AM on September 26, 2013  

    I bought PSE 12 the day it was released because I needed some of the features I had seen on a trial of version 11. But now I can’t see how to make a PSE file with multiple PDF images. This was available in PSE 9 and I have used it a number of times to create a single file to get a book printed or make a PDF document. Am I missing something or is this a backward step in release 12. I probably wouldn’t have bought it if I had known this feature had been removed. Any suggestions please?

  • By sesame oil for skin - 4:56 AM on September 27, 2013  

    i will try it 🙂

  • By Marie - 5:22 AM on September 27, 2013  

    Just updated to elements 12 from 11, and it says it will not work with my current Mac version. I have checked for an update and Mac says my computer is updated. ???

  • By 2HTi Adobe lança novos Photoshop e Premiere Elements - 2HTi - 7:13 AM on September 27, 2013  

    […] Adobe e […]

  • By Dai - 6:39 PM on September 27, 2013  

    You’ve done it again – released software that does not work on my laptop – tells me my display driver is not compatible – all my drivers are up to date – the trial version does not work so there is no way I am going to buy the product – as usual support from Adobe is ZERO and info on forums seems to point to many others suffering the same problem – very disappointing – you still have not sorted out this problem and insist on blaming our pcs. Funny how other companies’ software works without a problem!! Disgusted

    • By Pete Green - 2:18 PM on October 7, 2013  

      Sorry you’re having trouble. Which video card are you using? Have you gone directly to the manufacturer’s website and downloaded the latest display driver? Updates tend to be released frequently and are worth checking into if Windows update doesn’t report a newer driver.

      If you still need help, head here for support from the team:


      • By duffy - 8:33 AM on December 23, 2013  

        I have installed, uninstalled, returned to a previous restore point, installed, checked drivers for both display cards, gone to the websites and downloaded the absolute latest versions, all to no avail. If I disable a card the screen resolution goes to approximately 640, and I can’t even see the entire interface…
        None of this happened with either 11 or 12 trial versions.
        Please provide a link to the fix, because it is on your end…

  • By Barry Boyd - 5:45 AM on September 28, 2013  

    Unless I missed it, version 12 of Premiere Elements still does not support 3D editing. I’ve used Premiere Elements since version 2 (with many upgrades along the way) and was hoping to stay with Adobe to edit video from my new 3D camcorder. Unfortunately, I am going to have to switch to a competing product. I know the pro version of Premiere supports 3D but at over $200 per year for a subscription, I really don’t want to pay for my software over and over and over just to edit family videos. Hopefully I’ll be back with Adobe with version 13 of Premiere Elements if it finally supports 3D and I won’t have to pay for it more than once.

    • By Adrian - 5:47 PM on November 7, 2013  

      I am in the same situation Barry. I would prefer to stay with Premier Elements, but until 3D is supported I am using a competitors product. I will also hopefully come back in release 13…

  • By Davetiye Örnekleri - 11:31 AM on September 29, 2013  

    Thank you. very article.

  • By Ed - 2:18 AM on September 30, 2013  

    It’s looking good – though I only bought version 11 two weeks ago :(.

  • By Midhunraj - 3:44 AM on October 1, 2013  

    Photoshop is getting better and better, and I love the ease of mobile album connection on PSE. Thank you so much!

    • By Pete Green - 2:12 PM on October 7, 2013  

      Thanks Midhunraj! Glad you enjoy the new features!

  • By Roland - 9:21 AM on October 2, 2013  

    Pete, I have been dealing with your Customer Service regarding a free upgrade to Photoshop Elements 12 and Premier 12, since I recently purchased 11. I submitted “proof of purchase” and now they want to know the name and platform of my product. I have the bundled version of 11 that is compatible with both MAC and Windows platforms.
    Yesterday I chatted with a Customer Rep who was obviously out of country. He could barely comprehend my question and there were long delays in him responding back to me. I think he was totally incompetent in his service.
    He finally said that I could only have one platform, either Windows or MAC. I know that Version 12 has the programs which will run in both platforms. Obviously he was misinformed. I am still waiting for a response to my last posting on my Open Case after I provided the information that I have program CD’s that are compatible with both platforms.
    Can you help? I will there was someone I could call in the US to resolve this issue. Spending hours on-line is not acceptable.

    • By Pete Green - 2:07 PM on October 7, 2013  

      Hi Roland,
      The disks have both Windows and Mac versions. The serial should work on both.

      • By Lynny - 7:15 PM on March 29, 2014  

        Pete, sorry, I am still confused about whether I can install PSE 12 on my Mountain Lion OSX 10.9.2 AND my Win 7 pc. I have PSE 10 with lots of photos on the Win 7 pc, but I want to start using PSE 12 on my iMac. But I hoped to have the flexibility to use PSE 12 on occasion on the pc, since I am so used to it. Sort of a crutch until I feel confident on the iMac. Before I install on either platform, from my purchased DVD, could you help me know if I can do the above. I spent a long hour on your site and in the forums, and I’ve seen exact opposite answers. Thank you!

  • By Aasmund - 7:03 AM on October 3, 2013  

    I still struggle to get the ”Open with” to function in PSE 11, opening from My pictures in Windowa 7.
    When I choose “Open with” a second time the pictures show up. Can anybody help, please?
    Could PSE 12 be a solution?

    • By Don Deakins - 1:33 PM on October 4, 2013  

      Aasmund, I have the same problem with PSE 11 on my Win 7 machine but the trial version of PSE 12 on my Win 8 machine does not exhibit the problem. I can’t say if PSE 12 resolves the problem or Windows 8 resolves the problem.

    • By Pete Green - 2:09 PM on October 7, 2013  

      Feel free to download the Trial of PSE12 to see if it resolves it for you.

  • By Rob H - 10:17 AM on October 6, 2013  

    I purchased PSE 12 and am trying to install but get an Exit Code: 15 Error with a summary that reads Error: Media DB Error: 12.

    It recommends trying to reinstall again but still get the same result. When I click on Customer Support it has me sign into my Adobe ID which only takes me to the Creative Cloud support area.

    What causes this error and where can I get real help?


    • By Pete Green - 2:11 PM on October 7, 2013  

      Hi Rob,

      Try rebooting. Otherwise, you can try either a different disk drive, or you can download the installation files (download the trial) and use the serial number to register once installed:


  • By Paul - 7:02 AM on October 9, 2013  

    I have Elements 9 and now have a Nikon D800. The old Elements will not read the D800 RAW files.
    There is a lot on the web about problems with Elements generally and D800 RAW.
    I have three questions:
    1) Can I download a 12update for the 9 elements version or do I have to start from scratch?
    2) Does 12 have a licence that covers my use of the same programme on my MacBook and the iMac?
    3) Will 12 handle the D800 RAW files?

    I use a MacBook Pro and an iMac, both with the latest OS.

    Thank you.

    • By Jeffrey Tranberry - 9:51 AM on October 10, 2013  

      Hi Paul,

      First, if you’re happy with PSE 9, you can use the free Adobe DNG Converter to provide D800 compatibility for older versions of our products including Elements 9:

      1) You can purchase an upgrade from Elements 9 to Elements 12 if you choose
      2) Any license provides two activations that allow you to run Elements on two of your personal computers.
      3) Yes.

  • By Martyn Morris - 8:19 PM on October 10, 2013  

    I too looking forward to using my recently purchased Adobe Premiere Elements 12.
    My laptop is 6 months old with Windows 8 and HP tell me all drivers up to date (latest available)

    Problem –
    Every time I attempt to open my Premiere PSE 12 I get
    “ADOBE PREMIERE ELEMENTS” We have detected an incompatible display driver. To get a better and faster playback performance, please update your display.
    Where do I go from here????

  • By Tom Wright - 8:48 AM on October 11, 2013  

    Yesterday, I tried to place an order online to upgrade to versions 12, but got an error message when I hit PURCHASE which said my order did not go through.

    I then called Adobe on the phone and successfully placed the order.

    However, when I went to my Adobe account ( I saw both the phone and online orders are there.

    The first, online order CO129950572 needs to be cancelled.

    I called Customer Service but the voice who barely spoke English could not immediately help me … something about elevating this to a higher authority. He gave me a Case No of 211646937.

    I only want one order.

    I got emails about the phone order and successfully downloaded the two upgrades last night – but I want the charge for the first (online order CO129950572) to go away.

    • By Jeffrey Tranberry - 3:04 PM on October 11, 2013  

      Hi Tom,

      I’ll ask someone to help you with that.

  • By John Kent - 1:39 PM on October 14, 2013  

    Hi Pete,
    I have Elements 10 and am considering upgrading to Elements 12.I have a few queries. (Windows 7).
    1. I have a Windows Desktop and a Laptop. Will one update apply to both computers ie will I just pay one price for the two.
    2. Whether I buy the update or buy a new version can I only do this online or can I buy a disc?
    3.Will the Camera Raw deal with NRW files? At present I have to use the DNG converter which is an extra step.
    4. What are the Camera Raw changes from Elements 10?

  • By CAROLINA - 8:59 PM on October 15, 2013  


  • By new york - 9:44 PM on October 19, 2013  

    make it faster. I have 11 and it’s slow to load slow to view pics delete edit. super slow. my pc is i7 and ssd . we all have a thousands of pics and videos. we need software that can handle this quickly.

  • By don bowles - 1:30 PM on October 24, 2013  

    I just installed Elements 12. The opening window opens and seems to work properly (eg I can watch the tutorials) but I can’t launch either the Organizer or the Photo Editor.

  • By Belle White - 6:10 AM on October 28, 2013  

    Adobe photoshop elements 12 freezes and crashes constantly. It scrolls with uncontrolled speed through images, freezes when you try to look at them one at a time. I have a brand new Mac computer, there are no excuses for the problems I’m having with this software. It was a waste of money.

  • By rbrit - 4:50 PM on October 29, 2013  

    I bought PSE 12 from Costco. Keep getting error 1935 during install. I follow the troubleshooting directions but no help. Called Adobe support. They say the problem is with Microsoft. The box shows capability with windows 8. I was told to install .net framework 4 from Microsoft to solve the problem.. Microsoft download says that it already included in the OS so it can not be installed again. Is PSE 12 compatible with Win 8 or not?

    • By Don Deakins - 5:08 AM on October 30, 2013  

      I’m running it on Win 8.1 with no problems.

  • By Chuck Behrman - 1:22 PM on November 3, 2013  

    I just purchased PSE 12. In Lightroom 5, can set up an Edit in Photoshop Elements.

    When I try to edit a .dng or .cr2 raw image in PSE from Lr5, the first dialog I get asks if I want to edit a copy with Lr adjustments. Then PSE opens but no file(s) are loaded.

    If I open the file directly from PSE 12, it will open (with Lr5 adjustments)… but that’s not the point.

    Any ideas on getting the Lightroom 5 –> PSE 12 workflow to operate properly?

  • By Fernando - 3:47 PM on November 6, 2013  


    Adobe did it again:
    Why do you sell people products you know to be outdated?
    I bought Elements 11 suite on August 14th and the next month you release version 12!
    And now you expect me to buy a new update???
    No way!

  • By Pārvākšanās serviss - 5:34 AM on November 7, 2013  

    Well I this its alright. Well I cant say anything bad, but that’s probably because I didn’t the 11th.

  • By vince - 7:15 AM on November 9, 2013  

    I just downloaded the trial version. Where is the clone feature? If this program does not offer a clone feature, please tell me which one will.

  • By Veronica Orr - 1:02 AM on November 11, 2013  

    Hi I am really struggling with Adobe Premiere Elements 12 – I used the trial reasonably well, but when I changed to the full version things started going wrong – I removed it off my computer 3 times and redownloaded it, but I can’t get it to work – I have used Premiere 3 for years with no problems and if my old computer hadn’t died I would still be using it,I upload from a Sony mini dv camcorder through a firwire, I hope I don’t have to change my camcorder too. I can see the upload through the little screen at the front – but it won’t go to my timeline or save – I have contacted support twice to be told try again later when more technical people are there – I have been struggling for over a week now – getting nowhere – need help

  • By Graham Mumby-Croft - 10:53 AM on November 14, 2013  

    I am currently running Elements 8 and am looking to upgrade to the new version (Elements 12). At the same time I would like to edit some of the videos that I have taken and make AV presentations using my photos so I thought that I would go for the combined Elements 12/Premiere 12 package. As I only have a previous version of Elements but not Premiere can I purchase the combined upgrade package or do I have to start with a fresh install?

  • By K.Porter - 7:45 AM on November 17, 2013  

    I updated from element 9 to element 12. I have tried to convert the catalog but no catalog is available to convert. HELP how to I find and then convert the catalog.

    • By K.Porter - 8:51 AM on December 7, 2013  

      Thought I would get some help with my issue.

  • By B. Nordhausen - 10:24 AM on November 24, 2013  

    I just purchased Photoshop elements 12 for my new laptop. I was previously using 11 without any difficulties. Now with my new Ideapad complete with windows 8, 1T hard drive, 6 gb ram, and fancier graphics card the product is sooo very slow ehn nothing else on the computer is. Is there anything that can be done? I am very disappointed.

  • By Rob - 3:56 AM on December 3, 2013  

    I’ve just purchased Adobe Photoshop Elements and Premiere Elements 12 Bundle Edition and I’m getting the following error message:

    DirectX/Directplay could not be intialized. Please be sure that it is installed on your system.

    I’m running Windows 8.1, so I assume it’s already installed?

    any supprt suggestion would be appreciated.

    • By wielxp - 7:00 AM on January 5, 2014  

      Directplay error under windows 8.1 simply solved.

      Go in windows te programms >> programmas and features >> setup windows ore somthing like that…..

      enable here windows directplay. Mostly this is off.

      Suddenly the organiser works…… Great.

  • By JoeB - 5:47 AM on December 6, 2013  

    After installing Premiere Elements 12 for Windows I tried starting the program. I received the ” … incompatible display driver … ” error. I have now updated the video and display drivers, uninstalled and reinstalled Premiere and still have the same problem. My system is a ASRock M3A785GMH/128M mother board with a AMD Phenom II X4 B50 (Deneb) cpu, with 8 gigs of memory. The video is on board and is ATI Radeon HD4200 (RS880). It has 368 MBytes of dedicated memory and has access to 3 gig shared memory. It’s driver is 8.631.0.0. What do I now have to do to get Premiere to work?

    • By Marge - 3:37 PM on July 7, 2014  

      I’m wondering if you ever resolved this problem. I have just installed the trial version of Premiere Elements 12 and I’m getting the same error message. I’ve got the latest version of the display driver installed. I tried deleting the badtext file (recommended somewhere else) and no luck. I’ve tried contacting Adobe, but their tech support people will not help me with a trial version. I’m not sure of the logic here, since I’m obviously not going to purchase something that I can’t get to work … so they are basically losing a sale by refusing to help me.
      Did you get it to work somehow … and if so, how???

  • By Claus Peters - 9:14 AM on December 6, 2013  

    Installed premiere 12 and it says, I have an incompatible display driver.
    But it ist the newest that I can get from HP.
    I cannot use the program! Premiere 11 was running. Elements 12 is running!
    lightroom 5 is running.

  • By Malcolm Duffy - 6:37 AM on December 10, 2013  

    I love the fact that I can share my pictures across various social media; that I can move objects with ease; that I can add great depth to them; that I can carry my photos and videos with me wherever I go.

  • By Tony H. - 6:27 AM on December 11, 2013  

    I’m currently trialling the free version of Elements 12 on a Mac. At the end of the thirty days do I have to buy direct from Adobe or can I download from Amazon who are about £20 cheaper than Adobe or will there be problems?


    • By Jeffrey Tranberry - 2:54 PM on December 16, 2013  

      You can buy from Amazon and just enter the serial # to activate.

  • By Vic - 10:11 AM on December 12, 2013  

    I purchased Elements-11 with Premier 11 several months ago at Best Buy for my office PC. I’ve recently purchased a new MacbookPro without an optical disc drive. Is it possible to download and install both these programs from your website, Or do I have to pay an upgrade fee now that version 12 is released? Thank you.

    • By hey - 12:35 AM on December 25, 2013  

      Hey you can get a external drive so you can add the programs by the cd and they are cheap as I picked up a blu ray one for $40. Plays recorded and burns eeverything as well as plays it can also do 3d so theres alot it can do for a great price. As well it not a no name it Panasonic and they make great products.

  • By Sonja - 9:52 AM on December 19, 2013  

    I purchased Adobe Elements 12 and Premiere 12 at Adobes website on the Internet for a special that is on. I signed in with my adobe id, and downloaded the bundle, I received a email with the links and serial numbers for the programs.

    I installed both programs as listed on the email instructions, when I open the software for use, it asks me to validate the serial number, when I sign in with my adobe id, there message says, please connect to the Internet to validate!. This can’t be, because my Internet works fine. I work with Windows 7 Home Premium 64bit. Please help, the software says I only have 6 days left to validate.

  • By Joe Plaziak - 10:42 AM on December 22, 2013  

    Question on licensing, can I uninstall Premier Elements from one machine and then license it on another? I know I can use it on two machines but will the license transfer from one to another machine if I get new computers?


  • By Iain Hamilton - 10:53 AM on December 22, 2013  

    I just purchased Elements12 in trying to download I am being informed my order could take up to 24 hours to process, I have never had to wait before , any ideas.

  • By Allen Bourne - 7:16 PM on December 22, 2013  

    I bought Elements 12 recently and though the camera raw plug-in says it can convert .RAF files, it doesn’t. While I’ve moved on to another camera since these .RAF files were shot, I still have a lot of images in that format. What’s the solution?

    • By Jeffrey Tranberry - 7:52 AM on December 23, 2013  

      Is it a newer camera? Choose Help>Updates from Elements to install the latest version of Camera Raw for Elements 12.

  • By Linda - 11:22 AM on December 23, 2013  

    I have never been as disappointed with a product as I have been with Adobe PS Elements 12. I will not be purchasing their products again. They don’t work properly and support is abysmal at best. I loaded the program from dvd and it still loads the trial version – -repeatedly. This is not good. So that was $120 wasted. MY MISTAKE.

    • By Jeffrey Tranberry - 7:51 AM on December 26, 2013  

      I’ll have someone contact you and get you up and running.

  • By Glenys Powell - 2:01 AM on December 24, 2013  

    I’ve purchased Premiere Elements 12 to finalise a video project I worked on using the trial version. When I open it, it still has the “created with Adobe Elements trial version” statement across the video. How do I remove this?

    • By Jeffrey Tranberry - 7:49 AM on December 26, 2013  

      Go to Help>Sign In… to enter your serial

  • By Jan - 6:12 PM on December 25, 2013  

    Photoshop elements 12 works fine for me but all I get when I try to open premiere elements 12 is a box that says my display driver needs to be updated..when I try to update my drivers they say they are up to date. so this was a waste of my money. My laptop is only a year old and already programs will not work because they claim my drivers need updating..unbelievable.

    • By Jeffrey Tranberry - 7:46 AM on December 26, 2013  

      What card do you have? Did you go directly to the card manufacturer’s website? Just using Microsoft Update won’t get the latest and greatest.

  • By Ben - 1:37 PM on December 27, 2013  

    Am planning to expand my photography business to include videography, and purchased the PSE 12 and Premiere Elements 12 package enhance my photo editng and to edit the videos. Unfortunately, Premiere Elements 12 will not open consistently; I get a blinking window where the shortcut is and the loading icon turns on and off indeterminately. Sometimes, if I “end task” in Task Manager and “run as administrator”, it works, but only sometimes. I have attempted to uninstall and reinstall 3 times, each time re-registering with Adobe. It seems to me the the 7-day lock up thing is happening over and over again, even though I register. PSE 12 works fine, and so I’m confused why one program works and the other doesn’t. When I got Premiere to work the first time, I edited a video of my niece’s Christmas Program as practice for pro work, but now I can’t get to it. PLEASE HELP!

  • By Kim - 10:18 PM on January 9, 2014  


    I’m just getting used to adobe elements 12. I’ve been trying to get background portions of my home videos that are not relevant, to blur.

    I manage to do it in the preparation stage but as soon as I render the completed project to save to my computer, the blurred portions turn up on the completed video in the wrong place, blurring out those portions that I DO want to keep.

    Can anyone tell me where I am going wrong?

  • By Farhan - 7:06 PM on January 11, 2014  


    I bought PSE 12 and its a disaster. Photo Editor is not working. I wish I hadnt bought it. Never again!!

  • By George Yohanek - 4:57 PM on January 16, 2014  

    Well I read some of the reviews and now I am more confused. When I loaded the software I don’t know what I am supposed to do as I see there are two software versions and I guess one is only good for a few weeks, WHY? I want to keep a better record of the 3,000 plus pictures I have on my computer and I just want one program not two. Please tell me what to do and how to set this up so I only ve one program which will help me catalog, make different sets of still photos and possibly change the look of some of the photos

    George Yohanek
    1988 Glendower Cove
    Cordova TN 38016

  • By Lesley - 7:52 PM on January 19, 2014  

    I purchased bundle Elements 12 and Premiere. I don’t understand why I need both. I’ve gone through the motions with both of them and they each appear to hold the identical photos. What’s more they have taken up too much space on my C: drive. I’m finding both to be complicated. I don’t want to ‘edit’ photos, I want a simple system where I can store and label my photos and videos. Maybe I’ll get creative at some stage when I’ve had some lessons on your product.

    Can I delete Photoshop Elements 12 and go just with Premiere?

  • By Ed Schwartz - 4:19 PM on January 20, 2014  

    PSE12 Cannot get Organizer to work because it cannot initialize DirectX/DirectPlay.

    How do I solve this problem? I am using Windows 8.1

  • By Cheryl S - 10:04 AM on January 25, 2014  

    This is my first time using this type of software and I am surprised to find it is completely un-user friendly. Honestly, just trying to do what I can simply do in Publisher but on a photo. I have spent hours and hours and hours trying to decipher how to do simple thinks like change a color from blue to yellow and still can’t get it done. Nothing works and there are no simple instructions to guide me. Very disappointed that it is so complicated. I bought this to help with a fundraiser I need to do and I just wasted money on this instead of generating donations to help us.

    It appears Elements 11 was a lot more user-friendly for someone who is not a software expert and wants to do simple photo editing.

  • By Phil H - 1:18 AM on January 26, 2014  

    PSE12 I cannot get organizer to work, get message Directx/Directplay cannot initialize. I am using windows 8.1

  • By Darren - 10:38 PM on January 29, 2014  

    I have tried three times to install my upgrade from 11 to Elements 12. First error message and rollback was due to some sharing issue. Followed the prompts and reinstalled. Second error message says a 1311 error and corrupt file…
    I cannot get through to anybody on the provided live chat support. It is so frustrating… how can a company of Adobe’s size have the nerve to release a product with so many flaws and incompatibility issues?
    Somebody, anybody please help me!!

    • By Pete Green - 2:21 PM on February 5, 2014  

      Hi Darren,

      Try downloading the trial installer and see if that has better luck with the installation on your machine.

      If not — try creating a new administrative user account and installing using that user.


  • By Jan Osmotherly - 2:33 PM on February 1, 2014  

    I have paid for download of Premiere Elements 12 on current Windows PC. I understood I could use it on 2 computers. I also want to use it on my Mac. I downloaded the trial Prem Elements on the mac & tried to activate with my serial number for Windows version & it would not accept that serial number. I need it on both computers & paid good money for it. Help please. I also pay monthly subscriptions to Creative Cloud so am already giving Adobe lots of $s but Premiere elements not part of CC. Please help me register my Premiere Elements on Mac as well as PC.

    • By Pete Green - 5:22 PM on February 3, 2014  

      Hi Jan,

      The serial number for the PRE Windows installation will only work to register within Windows.
      You can install on 2 computers that are using Windows, but the serial will not work for Mac installations, that would be a separate license purchase.


  • By David Scott - 7:30 PM on February 4, 2014  

    Is there a disc for Adobe Photoshop Elements 12?
    It seems that my yahoo for cell does not work. My opinion for/of yahoo, is not printable!!!!!!!!
    I down loaded it to yahoo, CHROME and PC work with yahoo.
    It is possible that I did make a mistake in ordering Adobe Photoshop Elements 12, as my Adobe experience has been with PHOTO SHOP ELEMENTS. The caveman edition!
    Due to death of my PC, I could no longer reload it. It kept saying that I had to have Explorer/Windows 4 or higher.
    I had been using Windows 7 with it, but the rebuilt PC does not recognize it. It was my favorite tool!!
    I NEED HELP!!!!!!!!!!!
    David Scott

    • By Pete Green - 2:19 PM on February 5, 2014  

      Hi David,

      Yup — You can download the installer for Photoshop Elements 12 here — It says it’s the trial, but during installation you’ll have the option to input the serial number for registration purposes.

  • By Guy - 11:57 AM on February 20, 2014  

    I tried Premiere Elements 12. It’s good that one can use more than 25 menu markers for making a DVD, but PE12 fails in more basic a feature – one cannot change the style of a title after the 1st or 2nd titles style was changed. Sometimes it helps if I close the program and reopen it, but it makes it unusable. I might go back to PE10 or find another software to work with.

  • By Barb - 7:50 AM on February 26, 2014  

    Wondering before I purchase does Adobe Photoshop Elements 12 & Adobe Premiere Elements 12 have the capability to add your own music? It does say it has a number of music scores in the program but I am making a graduation video and want to add specific music to it…. thank you,

    • By Pete Green - 5:35 PM on March 5, 2014  

      Hi Barb,

      Yes, Premiere Elements 12 lets you add your own audio clip for use with your projects, and they can also be burned to a DVD/BlueRay.


  • By Barb - 7:52 AM on February 26, 2014  

    Oh and can it be burned to DVD?

  • By Eric Klien - 6:52 AM on March 1, 2014  

    I have elements 12 and when opening RAW images from my Canon T5i, generally it will open them. After a few though, I get an error, that it a ‘program error’. After that it no longer opens them, just the error appears. I have read that opening them in the Camera Raw window and saving them creates a .dng file. This could help. The same thing occurs. I am using Windows. Vista, had elements 6 prior to this and had no problem like this. Thanks

    • By Pete Green - 5:36 PM on March 5, 2014  

      HI Eric,

      Are the files being opened off of the card? or have they been imported already to the computer?
      If you restart Elements does it allow you to further open your RAW files?


  • By Thomas Johnson - 9:33 AM on March 2, 2014  

    I need to chat about my new purchase of elements 12 and can’t find where to do it on your website. Every time I try to share I get a message that requires a code. It also says the code will be e-mailed to me but the mail never comes. I have not been able to make elements 11 or 12 properly and I need some serious help.

    Please respond because I am at a point where I guess I will just give up on elements. I have been a loyal customer of photoshop ever since elements 6 and everything worked flawlessly through elements 10. Once I upgraded to 11 and then 12 I can’t use it properly. I have been told by an Adobe tec representative the problem is with the interaction of Outlook and AOL. I just can’t get anyone to help me. Microsoft is useless and I need help. PLEASE! Tom Johnson

  • By Pete Green - 5:38 PM on March 5, 2014  

    Hi Thomas,

    Where are you trying to share to? and What code is it asking for you to provide?

    Have you tried posting this question to our Elements forums?:


  • By William Daniels - 2:09 PM on March 15, 2014  

    please let me know when you are about to release a product that works I tried so far
    Acrobat 9 what is it about the black screed?? I tried fireworks what does it do I still am clueless I used many versions up to CS6 cannot use them you don’t provide linking or sites that can work with this product I tried Photoshop CS6 likewise I think it does no work why not a file system support network something???

    I tried Dreamweaver … also I am disappointed cannot see the beginning cannot see the ending cannot see any support to adobe, acrobat or any other working tools … what is it could you create a new site something like to explain how this stuff starts stops or whatever … been working with this stuff a long time and nothing but disappointment what is about cloud why not a free version for people who would like to see 10 percent of the path you hurt more than help any professionals on your team??

  • By Mary Marzuolo - 6:49 AM on March 22, 2014  

    I have adobe elements 9 and now have adobe 12
    Can I keep both 9 and 12, or is there a problem keeping them both

    • By Pete Green - 2:45 PM on May 9, 2014  

      Hi Mary,

      Yes, you can have both installed. You don’t NEED to have them both installed, but they shouldn’t cause any trouble for each other if you do decide to keep them both installed. It’s your choice!

  • By PGMAC - 9:23 PM on April 7, 2014  

    For the past month, I’ve been using Photoshop Elements (upgraded from PSE6). Today, I installed a new copy of Premier Elements 11 that I had purchased, but when I attempt to open movies in PSE12 Organizer using Premier Elements, I’m told I need to install the trial version of Premier 12.

    Is there a way to use my PSE 12 catalog with my just-installed copy of Premier Elements?

    Thank you,

    • By Pete Green - 11:33 AM on May 15, 2014  

      Hi PGMac,

      The different versions of Elements Organizers and Editors are not coded to communicate with each other while editing. They’re setup to work with the version of Editors that correspond to the version of Organizer.

      You can use the E12 Organizer to work with your files in E12, but to work with the video files in PRE11, you will want to import the footage directly into PRE11 rather than going through via the E12 Organizer.

      Hope this helps,

  • By Christine Hindle - 7:08 AM on May 9, 2014  

    Bought elements 12 licence download card for windows 8.1 and have messed up by deleting part of program, as now have no start icon? How can I reinstall? Can’t find any support contacts apart from this one.

  • By Jopie Bosman - 12:55 PM on May 14, 2014  

    My husband and I bought PSE 12 yesterday. Installed in a few minutes, and we always thought we had a slow connection, so no complaints there. Then big problems. How do I CREATE an Adobe ID? Is it my email address and a password? And why no message that the ID has been created or rejected? The ID is necessary to register the PSE 12.
    Next problem is to REGISTER the PSE 12? And do I have to ACTIVATE it? How dfo I register?
    Thank you.
    Jopie Bosman

    • By Pete Green - 11:30 AM on May 15, 2014  

      Hi Jopie,

      Adobe login is currently offline, impacting access to Adobe services. We apologize for the disruption. We have identified the cause and are working to restore the service as quickly as possible. We will share updates on Twitter at @AdobeCare.

      This is likely the reason why you’ve having trouble getting an Adobe ID created to register and activate the installation. When login services are restored you will be able to create the new account.

      In the meantime, you should be able to use Photoshop Elements as a trial.
      Apology for the trouble.

  • By Gerald Clare - 10:48 PM on May 14, 2014  

    Photoshop 12 (Mac) crashes as soon as I try to put text on the image. WTF?

  • By Pete Green - 11:32 AM on May 15, 2014  

    HI Gerald,

    Does this happen with all Fonts? There may be a corrupt or duplicate font that could be the cause of the crashes. Try the suggestions in this article to troubleshoot fonts:

    Another solution you could try to resolve the crashes are to reset the preferences. Steps can be found here:


  • By Cherie Braun - 4:50 PM on May 16, 2014  

    I purchased the DVD of Photoshop Elements 12 as I have a new laptop, but it will not load. I get Error 1935 and then it uninstalls. I tried the troubleshoot workaround described on the website, but when I go to the files within Program Files and Adobe to delete the two suggested files, they aren’t even there. Which of course why would they be, as I have been unable to install the software. I’ve tried all of this about 6 times now with no result. I’m getting disgusted with this, and I feel like I really wasted my money. I’m tempted to just use Gimp!
    Can you help?

  • By federico gil - 4:40 PM on May 27, 2014  

    I have a IMAC OSX VERSION 10.9.3. On 05/02/14 I purchased both Photoshop Elements 12 and Premiere Elements 12. I have a problem with the Premiere Elements Editor, when I render my project all of the files FLICKER and loose FOCUS. After numerous attempts I have not been able to correct this problem or talk to an ADOBE TECHNICIAN.

  • By Kim Myers - 7:51 PM on May 27, 2014  

    I purchased Photoshop Elements 12 with the Premier bundle in April. I am trying to open an image from iPhoto to the editor. Will not allow me to open RAW image. Says not supported. I have a Canon Rebel EOS Xsi 450D. It states that I only need plug in version 4, and Elements 12 has 8.4 version. So in trouble shooting through the site I uninstalled. How do I re-install. Purchased online. And why wouldn’t it open in the first place? I have Mac OS10.9.3 so very frustrated at this point.

  • By Joe - 6:59 PM on June 11, 2014  

    Have had photoshop elements 12 since Christmas 2013 gift. Still can not email or open my edited pictures nice to be able to change your photos but trying to share them is impossible! Unless of course you want to purchase them from SHUTTERFLY! Customer Service? Adobe has no clue!

  • By David Sherman - 6:40 AM on June 13, 2014  

    It would be nice to register v12 as PS12 claims I don’t have internet,

  • By Diane - 1:58 AM on June 16, 2014  

    I am a photographer and rely heavily on Photoshop elements for all my organizing/editing needs. I am currently using Photoshop Elements 12 but HATE that the date organizer has been removed!!! I relied heavily on that feature and used it frequently. I know the ‘Events’ tab can be used as an alternative but it requires sorting and tagging from me to be effective. I miss being able to scroll through my calendar to see at a glance when I took photos. This is such a problem for me that I’ve considered reverting back to an earlier version of Elements but don’t want to sacrifice some of the newer features. Please, please, please bring it back!!!!

  • By Susan - 7:53 AM on June 21, 2014  

    I purchased Photoshop Elements 12 last weekend and cannot figure out how to access the many albums I have in Photoshop Elements 9, which I’ve had for years. Please help!

  • By Michae - 7:46 AM on June 22, 2014  

    I downloaded Adobe Premier Elements 12 onto my iMac with Maverics, and it has never worked. It freezes immediatley after adding a video, or shortly thereafter, or the timeline freezed at the left end, or the images disappear of the timeline, etc…. Very, V ery disappointed with Adobe on this one.

  • By Joe - 12:26 PM on June 23, 2014  

    I have had ELEMENTS 12 since December 13 and STILL CAN NOT email pictures! Seems how all ADOBE wants is to SELL me more programs to be able to EASILY SHARE MY PERSONEL PHOTOS WITH FRIENDS and FAMILY! Which is the way ELEMENTS 12 is advertised! Talk about a FALSE ADVERTISEMENT! If I PURCHASE ANOTHER PRGRAM from FLICKER for 40 a year or PURCHASE my own personnel pictures through SHUTTERFLY I then can SUPPOSEDLY EASILY share my photos! WHAT A FARSE!! REALLY ADOBE? I should just be able to COPY and PASTE MY PHOTOS TO MY EMAIL! So why can’t I? NEVER HAVE I BEEN SO FRUSTRATED!!!

    • By Brett - 2:32 PM on July 3, 2014  

      Do you get an error when trying to send an email or does the person you are sending to simply not get the email. What we generally see is that the emails are spam filtered by email service providers. So even if your recipients won’t even see the email in their spam filter, they have to contact the service provider to get the email.

      Also, you CAN copy and paste your images from Photoshop Elements to your email, if you prefer that method. Or simply drag and drop.

  • By Henry - 8:42 PM on June 27, 2014  

    I bought Photoshop Elements 12. It will not install on my new computer. I’ve been trying all week. I’ve talked to personnel at the store where I purchased the software. I talk to tech people from the manufacturer of my new computer. Everyone tells me to contact Adobe. Easier said than done. I am unable to find help on I was able to talk to an Adobe tech person today on the phone. He told me it would cost me $39.00 to have him install the program on my computer over the phone. What a farce. I have a program that does absolutely nothing, it won’t even load, and Adobe wants another $ 39.00 to fix the problem.

  • By Tammy - 12:58 PM on June 29, 2014  

    Hi I have been having issue installing and running this software. Everytime I go into the Premiere 12 it keeps telling me to insert a disk, there is no disk, I downloaded from the Adobe site. How can I get this resolved. I have had several issues with downloading at first with the 64 bit issue as I have Win 8.1. Any help would be appreciated as I can’t find an answer to this issue.

  • By Jeremy McAlister - 7:46 PM on July 1, 2014  

    Since downloading Elements 12 on my new windows laptop, worked for about a week then consistently crashes upon opening, saying windows is looking for a solution. Works fine on my desktop, but won’t work on my laptop.

  • By Andrew Bryan - 10:49 AM on July 6, 2014  

    When I edit my photos in Elements 12 it replaces the picture with an icon in my PC folder. If I click on the icon it tells me that Windows viewer doesn’t support it. If I open up the editor or the organiser the photo is clearly displayed. How can I replace the icon with my edited picture?

  • By Whit Taylor - 3:37 PM on July 7, 2014  

    I would be happy to buy Elements 12, because conceptually it is just fine. The only problems are that it takes 3 to 4 minutes to load and then, when I attempt to invoke a command (e.g. “open file”) the program freezes, never to recover. I’m running Windows 8.1 with 16 GB or RAM, quad 4.2 GHz processors and plenty of drive space. For what super computer was Elements designed? And, please, Adobe: Get out of the 32 bit world.

  • By Claud Meyer - 5:51 AM on July 9, 2014  

    I have tried to purchase a hard copy of Adobe Photoshop CS6 but cannot get the hard copy any longer. Can I purchase Adobe Photoshop Elements12 and Premiere Elements12 Bundle or is this also only obtainable through I cloud subscription I need this for my Mac

  • By Jo Williamson - 3:06 AM on July 20, 2014  

    I’ve just downloaded Premiere Elements 12 and can’t get it to recognise my MiniDV Camera – a panasonic nv-gs300. any suggestions?

  • By john plankeel - 9:47 AM on July 28, 2014  

    Please let me talk with an agent or at least chat. I have been unable now for days to create a DVD of a slideshow with photos and videos that I have spent days on only to find I am unable to create a DVD for myself and my friends of our trip

  • By john plankeel - 9:48 AM on July 28, 2014  

    what’s going on with this?

  • By Robert Dreeszen - 12:22 AM on July 31, 2014  

    Just purchased Photoshop Elements 12 and Premiere Elements 12 from Amazon. Installed on Win7/64 pc and both Elements 12 and Premiere Elements 12 open and flash briefly on the screen and disappear. After sorting through another problem finally got Photoshop Elements 12.1 update to install but same problem. Total goatrope.

  • By Michel Dufour - 3:09 PM on August 21, 2014  

    I’ve been looking a mid range video/photo editor so I downloaded and installed the trial version of elements. Premiere elements runs much slower and rougher than Lightworks free does on my computer. The instant movie button is the worst idea in the world. I still can’t get over how bad it is. I wish I could get rid of all the bloat and get valuable screen space back and have it be easier on my system.

    I wish adobe would cut out all the bloat and lower the cost. If someone is upgrading from something free like Movie Maker they are probably past all the “Instant”/”auto” features. Basically we need elements to be expert mode without all the fat. When that happens, I’m buying. Hopefully 13 will be a leaner version.

  • By Patti - 10:39 AM on August 24, 2014  

    I AM BEYOND ANGRY!!!!!!!!!! I just purchased photoshop elements 12 , I have no other version—I have windows 7 with a dvd player—it WILL NOT INSTALL. Everything works fine on my HP computer, I paid nearly $100.00 for the DVDS, windows and mac included from Amazon. I NEED THIS for my photography business, I can’t keep sucking data from my hotspot and I live rurally so I MUST have a photo editor installed. I am so pissed off right now because obviously this is NOT WORKING and I dont have freaking hours to sit here and continue to read blogs about other people apparently having the same issues, what a bunch of #### ADOBE!!!!!!!!! I will plaster my disdain on every social platform I am connected with

    • By Jeffrey Tranberry - 8:58 AM on August 26, 2014  

      Hi Patti,

      First, please don’t use foul language our blog. Second, I don’t see an Adobe ID account or support case. Have you tried to contact support for help with your install issue? I’ll have someone try and contact you and get you sorted.

    • By Jan - 4:38 PM on July 25, 2015  

      Im in the same boat Patti is in .I also called Adobe talk to an agent they tried to keep it from freezing. It worked for about a day then its back to the same freezing up . I called them back and they said they can’t help me and to go online . REALLY!!!!!!
      I even made a new catalog . I’m so frustrated and my photography is going in the toilet cause I cant seem to edit my pictures without it freezing . BEWARE of this program . NOT HAPPY wouldn’t recommend this to no one !!!!!!!!!!!!

  • By Bengt - 2:40 PM on August 25, 2014  

    I love Photoshop Elements. However I was a little bit disappointed when bying no 12 (before that: no 10). I think the big change (only) was about the layout, lots of functions were suddenly located in the bottom. Generally the Photoshop layout (12) look less professional, I think. However the layout is not the most important. I wish multipel functions to be more “smooth”/”gentle” (one example among severals: moving letters on an image). And (of course) several functions to be more exact (already before further actions).Are you working on that? In no 13?

  • By Norma Robbins - 5:21 PM on August 26, 2014  

    HI. I have Windows 8.1, & use Photo Shop 7. I wanted to buy 11 or 12, but after reading about all the problems with them,even from reviews on other sites, I’ve decided not to. Can you tell me if Photo Shop 8,9, or 10 will work with windows 8.1? Thanks

  • By Lorie - 2:49 PM on August 29, 2014  

    Can someone tell me if there is a way to tether my Nikon D5200 to my laptop using PSE12?

    • By Jeffrey Tranberry - 12:59 PM on September 9, 2014  

      Elements doesn’t support tethering. You’d have to use the camera tethering software or a product like Lightroom.

  • By Marlene - 5:28 PM on September 5, 2014  

    I received Photoshop12 with my camera. It is taking over 3 hours to download on my windows8 computer. Is this right? I don’t think it should take this long?????

  • By Meg - 6:59 PM on September 7, 2014  

    I bought adobe elements 12 and it will not install on my windows 8. What do I do?

  • By Roberta - 5:06 PM on September 14, 2014  

    I am using the trial elements 12 & love it.
    I did buy the program but waiting for the trial to end.

    2 questions:

    1.) How to erase a date o a picture
    2.) How to get rid of white sky?


  • By Lou Balazs - 9:12 AM on September 19, 2014  

    Very disappointed in Elements 12. How can hundreds of photos become disconnected?
    Doesn’t happen in other photo programs I use. Feel like I wasted a lot of money upgrading to this.

    • By Pete Green - 3:24 PM on September 26, 2014  

      Hi Lou,

      Hundreds of Photos can become disconnected if the name of the parent folder they the images are in gets renamed without Photoshop Elements doing the renaming, or if a drive letter on a removeable drive changes with a reconnect of the drive. Basically, if the original path of the image has changed without Organizer knowing about it, they will show as missing/disconnected.

      Are your images still on the system? Did a drive letter change? Did a parent folder name change?

      In the Organizer, we don’t store the images in the catalog, just links to where the images are stored on your
      hard drive.

      See if this article helps:


  • By Chip Towle - 1:47 PM on October 15, 2014  

    Hello, I recently purchased Photoshop Elements 9 and am unable to install it on my Dell laptop running Windows 7. I am receiving “Error 1935, an error occurred during the installation of assembly component.” There are a ton of 4 digit/Hex codes accompanying the message. I tried installing it with my virus protection disabled, same results. Any ideas? Thank you.

  • By Chip Towle - 1:52 PM on October 15, 2014  

    Regarding my first post, and in case it helps, the codes accompanying this error message are:
    74FD 3CE6 2A8D 0E9C A01F C8B3B9A1E18E HRESULT: 0X800736B3. Thanks!

  • By Paul Dobbins - 4:31 PM on October 15, 2014  

    Recently bought a new iMac running OS 10.9.5, installed Elements 9.0.2, current catalog on old Mac, successfully restored the catalog to the new iMac. Installed Elements 12.1 backed up Elements 9 attempted to restore to Elements 12. Restore completes successfully but the conversion fails and suggests repair and reconvert which does not work. Have tried this 3 times and get the same result each time.

  • By Vince Patrick - 9:33 PM on October 18, 2014  

    Today I downloaded Photoshop Elements 12 okay and it’s working okay. I downloaded Premiere Elements 12 but I can’t find it. Both have valid serial numbers and both downloaded via the same path, Premiere being the second. Is there a need to download Premier to its own folder, in order to ensure it is saved and accessible? There are two products . . . Elements is working as it should, but where’s Premiere? What have I missed?

  • By Mark O'Ryan - 7:13 AM on November 4, 2014  

    Got Elements 12 today, installed fine but will not validate, says not connected to the internet when i blatantly am. Not blocked by Firewall, no host files to delete. Installing on company computer with admin privileges. Not sure where to go from here, help please.

  • By Mary - 5:09 AM on November 6, 2014  

    Used PSE3 for years and loved it. Wasn’t compatible with Windows 7 and after a few years of it half working bought Photoshop Premier and Elements 12(on CD’s) from July 2014. There was no warning that support for the product would end when I bought it or I wouldn’t have! Now after 3 months of trying to get it to install – it will not open, have uninstalled and re-installed many many many times… – Adobe will not help and can not return to so I have a $100 CD only good for a coaster!

  • By Mary - 7:17 AM on November 6, 2014  

    Tried one more time – Organizer will open but not Editor

  • By Martin Ceballos - 5:15 PM on November 13, 2014  

    I am having problems with my adobe premiere elements 12. I have an Imac After I add about 5 minutes of video clip it begins to freeze for several minutes. After it unfreezes if i try to save it, add something to it, or click anything on it it begins to freeze again. It is not letting me do nothing. What can the problem be?

  • By Robert Ramsay - 3:44 AM on November 18, 2014  

    I bought elements 12 from Buy tech solutions but am having difficulty in downloading and installing it.
    Can you help.
    I have a valid serial number from them.

    • By Jeffrey Tranberry - 1:43 PM on November 18, 2014  

      Are you having trouble downloading the product? Or activating with your serial #?

  • By Rami - 8:04 PM on December 10, 2014  

    My friend ended up taking the program, I thought he was just going to ask his buddy on how to use the green screen version inside the program, because he said he knows a friend that’s an expert so I trusted that he could help, but he has installed my bought CDs onto his computer and now after getting it back from him it will not except downloading it to mine? How come, and why does it not tell you how many computers can you download it to ? Please help me I’m loosing my mind with this thing, I got enough anxiety as it is, I purchesed your program and put my trust into you.

  • By Rami - 8:06 PM on December 10, 2014  

    Help please. Thanks

  • By Angela - 12:11 PM on December 26, 2014  

    I just got a tablet, but before that I had a computer that had adobe. I wan’t to know if I can download the account from the old computer to the new device, with the same ammount of pay, not having to pay extra. So, can I do this? ☺

    • By Jeffrey Tranberry - 5:53 PM on December 26, 2014  

      You can install on as many systems (Mac and Win) as you like. I have 5 systems at any given time between home, work/testing machines. However, you can sign-in and activate CC on two of those systems at a time.

      To start using on a 3rd computer, simply sign out of one of the two other activated computers. Don’t worry if you don’t have access to the computers to sign out. When you log-in and encounter that you’re signed in and activated on two other systems, you will be asked if you want to deactivate the other systems so you can sign-in and start using the current system immediately. This eliminates lost activations from dead systems or systems you don’t have ready access to.

      Cross platform licenses and roaming activation are both new features of Creative Cloud which hopefully adds a level of convenience not available before.

  • By ted brown - 11:12 AM on February 2, 2015  

    I just want the darned program to OPEN. (Prem.El.12)
    Opening the program gets me a “card” making me choose between Editor and Organizer; then “existing” or “new” project.
    why not just OPEN and THEN let me choose.
    cannot tell you how annoying this is.
    I have to preview the files in MS Media Player to make sure I have the one I want.
    Only THEN do I go to Premiere and then have to go down the “tree” all over again to locate the file.
    There MUST be an EASIER way!!
    ted k brown

  • By m. edmund howse - 3:47 PM on February 5, 2015  

    i’ve been trying to install adobe photoshop elements now for about two freaking hours, what a nightmare. premiere elements took hours then kept crashing when i tried to use it. at least lightroom 4 and 5 work but the damn crap keeps trying to own everything on my computer. adobe software can rot in hell

  • By suaysun - 5:01 AM on February 10, 2015  


  • By smoothies for diabetics - 7:38 PM on February 14, 2015  

    Generally the Photoshop layout (12) look less professional, I think. However the layout is not the most important. I wish multipel functions to be more “smooth”/”gentle” (one example among severals: moving letters on an image)

  • By best pimple cream - 6:04 PM on February 15, 2015  

    I’m gonna use it to take the screenshot in my home video.

  • By Charles Chaplin - 3:51 AM on April 20, 2015  

    When we go on trips we take a lot of pictures and when we get home I examine all of the pictures and put them on a DVD. Not a movie but a DVD. I put music with them and then the pictures are so they change every ten or twelve seconds. I see where elements premier will make a movie but that is not what I want. The last trip we were on was to Norway and Sweden and we took 1600 pictures. I examined every one of them and naturally I did not put all of them on a DVD but a lot of them. If photoshop will make DVD’s like that I would buy it but I don’t want to make a movie just a DVD.

    Charles Chaplin

  • By John Allen - 3:21 PM on December 28, 2015  

    After a year of using Photoshop Elements 12, I am having compatibility problems. I uninstalled and reinstalled the program with no success. Unable to register and sign in. System does not recognize new password. System has begun placing unwanted artifacts on photos that are difficult if not impossible to remove.

  • By Valentine Quiel - 5:28 PM on February 29, 2016  

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  • By danilo r. iblan - 3:32 AM on March 21, 2016  

    Can I open Adobe Premiere Elements 12 and Adobe Photoshop elements 12 in windows 8.1 or Is it compatible with this window?

  • By danilo r. iblan - 3:35 AM on March 21, 2016  

    Can I open Adobe Premiere Elements 12 and Adobe Photoshop elements 12 in windows 8.1 or Is it compatible with this window?

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