Archive for June, 2014

Digital Disruption – Changing the Way Government Agencies Communicate

Posted by Erica Fensom, Head of Government Affairs Asia-Pacific@Erica_Fensom

The expectations of citizens interacting with government agencies have been transformed by private sector experiences. From mobile banking apps to location-based services and personalised retail experiences online, people now expect to be able to transact with organisations anytime, anywhere and on any device. Citizens would like the same service from their government.

Governments are embracing these trends with new policies enabling E-Government such as the eGov2015 programmes in Singapore and the NSW ICT Strategy in Australia. To be successful, changing the way government communicates with citizens across agencies requires change – in policies, process and technology.

Adobe is working with governments across the globe to help navigate this ‘digital disruption.’ New technologies are creating engaging online experiences for citizens using adaptive forms technology, analytics and dynamic social media tools. Mobile collaboration tools are allowing frontline public servants, such as police and social workers, to spend more time in the field with the community and less time on back-end administrative workflows. The opportunities are endless and the challenges to be successful are numerous, but can be overcome.

Next month in Sydney and in Singapore, Adobe is hosting one of Asia-Pacific’s leading marketing events of the year – Digital Marketing Symposium. We are dedicating a special afternoon breakout session to Digital Government. From social media strategy to online portals for citizens, discussions will focus on how government can take advantage of new technologies to enable e-Government policies.

Please join us July 22 in Sydney and July 24 in Singapore or join the conversation via #AdobeSymp.

An Important Milestone for Digital Due Process

Posted by Jace Johnson, Vice President of Global Government Relations and Public Policy

This week, digital due process got one step closer to reality as a majority in the United States House of Representatives now supports reforms to the Electronic Communications Privacy Act (EPCA).  The reforms are part of the Email Privacy Act (H.R. 1852), which creates a clear warrant-for-content standard and further protects the privacy of online communications.

Currently, under EPCA, online communications stored more than 180 days can be obtained by law enforcement with a simple court order or subpoena. As we noted last year, we believe our customers’ private communications deserve constitutional protections no matter where they are stored. Communications stored online for more than 180 days should receive the same protection as those stored on your hard drive. This is why we support the reforms to EPCA that will require a search warrant issued upon probable cause to obtain any communications of our customers stored online.

Adobe applauds the bipartisan coalition of 218 House members co-sponsoring the Email Privacy Act and urges the House Judiciary Committee to pass this bill without delay.