With version 9, we are taking RoboHelp and RoboHelp Server to the next level by helping our customers incorporate important industry trends taking place today into their TechComm workflows. Trends such as user-generated content, community-based user assistance, Rich Internet Applications, content personalization, single-sourcing, multidevice publishing, rich media, the Cloud and many others.
Jayan Kandathil has posted a really useful troubleshooting protocol for PDF Generator ES2 at the LiveCycle Product Blog. Here are the questions that Jayan suggests you consider while troubleshooting PDFG issues:
Is the operating system Windows?
Is the hardware sufficient?
Is the memory sufficient?
Is Microsoft Office installed (Windows only)?
Did you start Microsoft Office applications after the install and dismiss all dialogs?
Is Adobe Acrobat Professional 9 installed (Windows only)?
Is OpenOffice.org installed (Linux or Solaris only)?
Is the ‘Print Spooler’ service running?
Is the ‘Adobe PDF’ printer set as the default printer?
Did you start Acrobat Professional after the install and dismiss all dialogs?
Which Windows user’s credentials is PDF Generator running with?
Does the PDFGen.api file exist in the \Acrobat\plug_ins\ folder?