Help Protect Your Devices: Update Your Software

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When you receive a notification from your computer that it’s time to update your software, do you immediately accept it or do you delay your software update because you’re in the middle of something? If you’re like 64 percent of American, computer-owning adults, you recognize how critical software updates are and update your software immediately. Another 30 percent update their software depending on what the update is for. That’s 94 percent who recognize software updates and at least consider taking action when prompted.

We asked a nationally representative sample of ~2,000 computer-owning adults in the United States about their behaviors and knowledge when it comes to cybersecurity. Interestingly, attitudes toward updating software has changed for the better in the last five years. It seems consumers are more likely to update their software immediately, indicating that updates are becoming easier for consumers to install, and that computer-owning adults are better informed on how and why updating software is so important when trying to protect their identity and devices. While a majority update their software promptly on their computer, 83 percent are equally or more diligent in updating their smartphones than their computers. No matter what type of device you own – computer, tablet or smartphone – it’s critical to keep all your software up to date, as soon as the update is available.

Here are some additional insights from the survey on current practices regarding software updates and also some tips and reminders on why you should be updating your software – no matter the device – regularly.

Keep Your Software Up to Date (It’s Critical)

Across the industry, we continue to see how attackers are finding holes and exploiting software that is not up-to-date. In fact, attackers may target vulnerabilities for months – or even years – long after patches have been made available. Keeping your software up-to-date is a critical part of protecting your devices, online identity and information. The good news is that according to our survey results, 78 percent of consumers recognize the importance of keeping software up-to-date. Among those who typically update their software, 68 percent indicate that both security and crash control are top reasons for updating.

No matter the reason, keeping your software up to date should become a part of your regular routine;

  • Select automatic updates. When possible, select automatic updates for your software – that way, your devices will automatically update without having to add another item on your to do list.
  • Select notification reminders. If you prefer to know exactly what updates are being installed, you can set notifications to remind you to update the software yourself. Our survey results show that 1 in 3 people update on the first notification; interestingly, adults of the Baby Boomer generation are most likely to update their software after one prompt while those tech-savvy Millennials are more likely to need 3 to 5 notifications to update software. For all those not updating on the first prompt, we suggest selecting automatic software updates when possible.

Legitimate Software Updates

While a majority of our survey respondents noted that they frequently update their software, there was a very small group that indicated the reason for not updating their software is because they don’t trust that the update is legitimate. If you share this same concern, here are a few tips and reminders to help ensure you are downloading legitimate software:

  • Set automatic software updates. To help ensure that you are downloading legitimate software, when possible select for your software to be automatically updated. One less thing to do on your end that keeps your computer in check!
  • Check for the software update directly on the company website. When updates or patches to software are available, companies typically have updates on their website. If you’re unsure about a notification, double check on the software company’s website.
  • Be wary of notifications via email. Some companies may send notifications of software updates via email. Be cautious with these, as attackers often use fake email messages that may contain viruses that appear to be software updates. If you’re unsure about the software updates you receive as an email, check the company’s website to download the latest patches. And don’t fall victim to phishing ploys! See our blog post on tips for recognizing phishing emails.

Staying One Step Ahead

The technology industry is consistently moving forward and the task of updating software should continue to progress and be made as simple as possible for users. Especially since the majority of exploits appear to target software installations that are not up-to-date on the latest security updates.  Adobe strongly recommends that users install security updates as soon as they are available. Or better yet, select the option to allow updates automatically which will install updates automatically in the background without requiring further user action.

Dave Lenoe
Director, Adobe Secure Software Engineering Team (ASSET)

Survey Infographic (PDF download)

About the Survey (PDF download)


Compliance, Major Initiatives, Product Alerts

Posted on 07-20-2017