Think about it, for the last 15 years, Help hasn’t changed much, the traditional tri-pane format has remained static and hasn’t kept up with trending Web 2.0 technologies, and as a result it does not meet all the expectations of today’s end-users. We need not necessarily think of Help as a box that needs to be checked before a product ships, but rather as a Social opportunity to engage with our users, collaborate to make the content even better, and ultimately as a way to build communities around our products and services.
Don’t think of AIRHelp merely as another output format that you can generate using Adobe RoboHelp 8, think of Adobe AIR as an innovative platform on which to build engaging user assistance experiences and think of AIRHelp as the delivery mechanism.
While AIRHelp was introduced in RoboHelp 8 and thus it’s relatively new, the idea is resonating well with our customers. Our Senior Product Evangelist, RJ Jacquez,recently interviewed Jason Nichols from ReadSoft, and was very impressed and excited about all the great insights Jason shared about AIRHelp. You can read more about this interview at RJ’s Blog.
I hope you enjoy reading this interview .
Product Manager – RoboHelp