Adobe & Otto Bihler Maschinenfabrik GmbH

Adobe & Otto Bihler Maschinenfabrik GmbH – Leading German machinery manufacturer uses Adobe Technical Communication Suite to provide customers with easily accessible, onscreen technical documentation

Established in 1953, Otto Bihler Maschinenfabrik GmbH is a top industrial machinery manufacturer in Germany. Biehler supplies forming, assembly and welding technologies and also CAD software for punching technology and serves a diverse range of industries (automobile manufacture, electric industry, medical engineering etc.).

The company partnered with document production consultancy SQUIDDS, which suggested the company leverage Technical Communication Suite and Adobe Creative Suite software to create and deliver easily accessible, onscreen technical documentation to customers.

Bernd Bickl, manager of the technical documentation department, recently talked about how Adobe solutions play an integral role in providing customers with easy-to-access, high-quality technical help documents for its machinery.

With Adobe FrameMaker and other Adobe software, important information such as software documentation, spare parts lists, and video materials can be generated approximately 30% faster and accessed directly from a machine without staff intervention or a support phone call.

Bernd Bickl, Manager Technical Documentation Department

Bihler strives to make sure that technical documentation for its machinery is always up-to-date and readily accessible on its machine systems. SQUIDDS helped Bihler adopt Adobe Technical Communication Suite to convert all of its technical documentation to Adobe PDF files that are available on its machines using free Adobe Reader. SQUIDDS developed customized templates in Adobe FrameMaker to accelerate developing touchscreen-accessible documentation.

Adobe Creative Suite enables Bihler and SQUIDDS to integrate videos and vector files, along with additional drawings, and seamlessly compile them into 3D PDF files for quick delivery and navigation on device touchscreens. Switching to an innovative touchscreen for technical documentation not only aligns with the needs of its modern consumers, but also saves Bihler money on operating and technical documentation storage costs. In addition, Bihler now empowers customers to identify and reorder machine components on a machine’s touchscreen, which has decreased order turnaround times by as much as 80 %.

To download the complete case study, click here: Adobe & Otto Bihler Maschinenfabrik GmbH

Parth Mukherjee

Parth Mukherjee was the Marketing Manager for Adobe's Technical Communications product line from August 2011 to May 2013.

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