Key Trends in Software User Assistance

Wednesday, August 22 2012 @ 6:52 PM, By Parth Mukherjee

Hello User Assistance (UA) professionals,

We are pleased to announce the release of the second part of the whitepaper series “Key Trends in Software User Assistance” and the corresponding webinar recording that discusses the current and future trends associated with software user assistance.

Joe Welinske of WritersUA (who needs no further introduction) has authored this insightful whitepaper that covers a lot of ground.

Useful links:

The table of contents for the whitepapers are available below:

Part 1

  • What is User Assistance (UA)?
  • Most Valued User Assistance Skills
  • Most Valued User Assistance Technologies
  • Platform Support

Part 2

  • Comprehensive support options
  • Better content through an Agile method
  • Emerging opportunities in UA
  • Editing of simulations and videocasts
  • Keeping up with the mobile device explosion
  • Search Engine Optimization

Happy reading / participating / watching

Team TechComm @ Adobe


  • By JPohl - 11:44 PM on August 29, 2012  

    Has registration closed for this event? I tried to register, but the link appears to be broken.

    • By Maxwell Hoffmann - 3:38 PM on September 4, 2012  

      You will find a recording of this event at:

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