Installing, configuring, and publishing on RoboHelp Server 9

Adobe RoboHelp Server is a server-based Help solution that provides real-time end-user feedback on your Help and knowledgebase. RoboHelp Server gathers and logs data about what questions users ask while searching content and how users navigate through topics. Results are displayed in an easy-to-view graphical format for quick interpretation. Your Help system resides on a server (for example, Adobe Help Resource Center), and you can make instant updates to your Help content.

RoboHelp Server contains the back-end processes, database functionality, and ODBC connections necessary to integrate it. RoboHelp Server works with the authoring tool, so that authors can edit content, set master project options, maintain windows, and view reports.

RoboHelp Server interaction with different components
RoboHelp Server interaction with different components

Features of Adobe Robohelp Server 9

  • User authentication: Segregate help content into protected and public areas, and assign rights to individual users or groups, including view only, publish, and report.
  • Simplified deployment and configuration: Easily configure RoboHelp Server 9 to authenticate administrators and users. Web administrators can open and delete projects, manage users, areas, and projects, view reports, schedule databases, and search.
  • Enhanced search features: Take advantage of enhanced search features, including search results ranking, keyword and synonym searches, multiple language and phrase searches, exclude or show topic context, wildcard searches, and baggage file searches. Now the search also includes DOCX, PPTX, and XLSX files.
  • Data migration from RoboHelp Server 8: Migrate projects, users, usage reports, and area information from RoboHelp Server 8 to RoboHelp Server 9 with a single click.
  • Enhanced Configuration Manager: Configure LDAP, search, database, and admin settings using the Configuration Manager.
  • LDAP integration: Allows LDAP users to authenticate on RoboHelp Server 9 as well as comment on the Adobe AIR® help output integrated with RoboHelp Server 9.
  • Tracking and reporting: Find information gaps and optimize your content with data tracking. Locate areas where users make repeated requests for information. Find out which searches are repeated and how users navigate content, and gather operating system and browser data.

System requirements

http://help.adobe.com/en_US/RoboHelp/9.0/RoboEngine/WSbe3e657580667f14494180ac12b9fd08c8d-8000.html

Publishing Adobe Robohelp 10 projects on Adobe RoboHelp Server 9

You can publish only two types of outputs on Robohelp Server 9: WebHelp Pro and FlashHelp Pro.

Installing, configuring, and publishing on RoboHelp Server 9

See the attached video tutorial: Install configure and publish on RoboHelpServer9

Useful links

 

Submitted by: Vikram Gaur, Tech Support Engineer

Nandini Gupta

Nandini Gupta is a Senior Content and Community Manager planning and delivering documentation for a wide range of Adobe products, including Creative Cloud, Photoshop, Lightroom, Elements, and FrameMaker. The web and its many forms of communication fascinate her. Whether it is technology, communication, or life, her vote is for a simple magical experience.

4 thoughts on “Installing, configuring, and publishing on RoboHelp Server 9

  1. Thank you for your quick response. However, i was wondering what is the usage of the ‘Form’ feature in Robohelp 11. How can we gather feedback using ‘Form’ without using RoboHelp server?

  2. Hi,
    This was an excellent video on how to publish robohelp output on Robohelp server.
    I have one query. I want to implement a feature by in every help topic, i can have a form where a user can submit yes or no to mention whether the information was useful and provide suggestions in a text box.
    How can I implement this feature using robohelp server?
    And when I implement this feature, how is the user feedback viewed in the server (I could not see any such report in the Reports area in the video). Please help.

    1. Hi Tanima,

      Thanks for reaching out.
      This feature is currently not a part of RoboHelp Server. In order to use this, you’ll have to use some third party services.

      Regards,
      Abhishek

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