Cognitive Design and User Assistance

Thursday, February 7 2013 @ 11:27 AM, By Parth Mukherjee

Ray Gallon or The HumanistNerd just completed a fabulous series of webinars for fans of User Assistance.

The complexity of today’s technical products means ‘how-to’ information may no longer provide users with all they need. More than procedures, users need to acquire skills and concepts that enable them to be autonomous, make decisions, and work quickly and efficiently today and in the future.

This series of webinars looks at users as learners, and applies ideas from cognitive development theory to the design and execution of user assistance. It then shows how these ideas can be extended to create added value through communities of learning. The practical illustrations in these webinars are based on using DITA structures.

In case you missed the live sessions with Ray, you can still catch up with the session’s recordings and slides [signup required].

Session 1: Users Become Learners

Session 2: Empowering User/Learners Through Cognitive Development

Session 3: Integrated Learning: Building Customer Loyalty

Happy viewing!


  • By Baru Winardi - 11:03 AM on March 12, 2014  

    Hi, I’m is a logo designer this article was made to be the ‘Best in the World’. Yeah, I just gave a sick reference of WWE’s superstar CM Punk’s slogan. This article is awesome! I really appreciate the way you’ve helped us with the information in this article, it is very pleasing.

  • Categories

  • Archives

  • Authors

  • Useful Links

  • Recent Comments

    • Bjørn Smalbro: Hi Welcome aboard to the new folks! I do have a couple of questions; 1: I have every sent in my...
    • Dieter Gust: Kapil How can I check the DITA-OT version which is installed with FrameMaker?
    • Dieter Gust: >In this update, we have made a good number of enhancements as well as addressed many issues.”...
    • Mark Carson: Whoops, I meant “on” it…
    • Mark Carson: Sure hope Praveen likes to work on a Mac and wishes FrameMaker was no it.